Holy crap. I'm so tired of these stupid assed threads about this same subject. I can buy an Echo from Home Depot without a problem. My dealer is never going to have to work on or service my trimmer anyway!!!!!!! If you can't work on an Echo or replace a part on an Echo, then I suggest a different line of work. They are so easy to deal with it's almost ********. When I have a part break or when I need something for an Echo product I own, I go down to the dealer and get the part. My dealer laughs his ass off at guys who bring their Echo's in for work. He says it's the easiest money he makes. I am normally in agreement with people who say that you need good dealer support for equipment, but if we are talking Echo, no dealer support needed. Just keep some common parts in stock and enjoy the AC.