Well, this is simply a buyer beware note. I had been attempting to use RingCentral (virtual PBX) for my answering machine/pbx/call routing. For the most part, it uses VOIP and the internet to route and take calls. You download a 'softphone' to your PC, and go from there. Sounded like a good deal. Problem was, the on-line help is not up to date with the software/features that they offer. And their on-call Help Desk, is not much better. In short, their help is of no real help to those not very familar with the service. My problems were amplified over the last few days, trying to setup a call queue, so that all of our 'extensions' could answer a call coming in. Finally got it setup, then my 'soft controller' required me to reset my password every time I re-booted my machine. Then the unforgiveable happened yesterday. My main line (toll free) was not answering properly, and not giving my company message or directory. It was going to some other voice mail, automatically and immediately. I cancelled my service - after arguing with the help desk agent, for about 20 minutes. For the most part, I've found that many (if not all) of their help desk, are India Nationals - not sure where they are located. Also, I've received quite a few emails from their 'help desk' in the last few days, and also found that the 'English' that they are using in their emails is not good language nor punctuated correctly. So, for anyone out there thinking about using RingCentral - it's strictly Buyer Beware. Anyone use any of the other Virtual PBX Services? And if so, are you happy with them? Thanks.