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Discussion in 'Irrigation' started by DanaMac, Jun 6, 2011.

  1. irritation

    irritation LawnSite Gold Member
    Posts: 3,248

    Unfortunately I've raised my rates almost every year but I keep my long term clients. They are the best advertisement you can get.
  2. I wouldn't call that unfortunate. I'd call that good business.
  3. Inspired

    Inspired LawnSite Senior Member
    Posts: 544

    If you sell out, its time to raise your price. That doesn't mean if you get over whelmed for two weeks, you raise your rate.

    I worked in broadcasting many years ago and we had a grid rate structure. Basically the more popular times ended up selling at higher rates because of demand. Sort of like what you posted earlier.

    Then again, you could always lower your rates and become very popular. It depends on what you want.
  4. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 21,976

    ............................For free, no income, all bills paid, no worries about next month. Yaa, it's low-life, I love it.
  5. txirrigation

    txirrigation LawnSite Senior Member
    from Texas
    Posts: 977

    I get those calls often, and I schedule them in on our repair days, and tell my guys to bring friends with them to work, because we are installing a system in 1 day.

    I have built some of my best working relationships through those calls.
  6. @inspired

    i agree with that. I was gearing my comments more towards the guy who will never lack for customers because of longevity and reputation. If you know you will never lack for customers then trying to figure out how to game the business to be more financially rewarding is just good old fashioned capitalism.
  7. irritation

    irritation LawnSite Gold Member
    Posts: 3,248

    They're always looking. You need to be fair and not out of line.
  8. DanaMac

    DanaMac LawnSite Fanatic
    Posts: 13,156

    Right now we are scheduling existing customers 5-10 business days out, and new ones 10-14 business days. If they will wait that long, I will schedule them. But I too am turning work away left and right.

    I'm not going to be somebody's b!tch or their wh0re just because they have the money to throw around. If they respect me, I'll respect them. It's that simple. I had one cold call email about 3 weeks ago. He was coming in from DC and wanted to know if I could be at his place two days from his initial email to do a start up. I let him know how far booked out we are. He asked about paying double. I turned him down.
  9. DanaMac

    DanaMac LawnSite Fanatic
    Posts: 13,156

    It is that point where I am overly frustrated with customers not understanding things. they wonder why the grass is browning up, but we set the controller for April conditions two months ago, the wind has been blowing all spring, no rain recently, and record highs the past two days. Adjust the controller for crying out loud. When winter comes, you adjust the thermostat in your home. You don't call the furnace company and ask why is it cold in the house. Conditions change.

    I could probably write a book on all the stupid things customers say or ask us to do.
  10. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 21,976

    Prolly my all-time favorite cold phone call is, "what's the price for a average sized system?" :dizzy: The way I qualified those calls was to tell them I had not installed a system under 10k for twenty years. That either got my foot in the door or freaked them right out. :)

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