By mail or phone?

Discussion in 'Lawn Mowing' started by ince8728, Apr 2, 2005.

  1. ince8728

    ince8728 LawnSite Member
    Posts: 249

    OK so for my clean-ups this year i sent out a letter the 1st week of march saying that I would be at peoples homes between march 26 & april 2nd 2 do clean-ups. I assumed that people would have enough brains to call if they did not want this service. I've already had 2 complaints that people did not want a c/u, should i have called 2 confirm or should i have stated in the origional letter that "If you don't wish to have this service please contact me asap, otherwise i will be at your home between the dates stated above".

    - Matt
  2. pjslawncare/landscap

    pjslawncare/landscap LawnSite Bronze Member
    Posts: 1,410

    We hardly ever perform work without expressed or written approval of the customer. In my opinion, it seems a little arrogant to inform them you will be performing unsolicited work and leave it up to them to cancel.
  3. ince8728

    ince8728 LawnSite Member
    Posts: 249

    i don't use contracts for lawn maintenance, so yes there is a risk there (i know). I'm not trying 2 sound like a d*ck or anything, but it's their property, all they have 2 do is make a 30 second phone call to inform me that they don't want the c/u. Imo thats not too much to ask?
  4. Eddie B

    Eddie B LawnSite Senior Member
    from gone
    Posts: 859

    If you perform work without a written agreement, you are at risk of not getting paid, but if you perform work without a verbal agreement, you're REALLY asking for it.
  5. Planet Landscaping

    Planet Landscaping LawnSite Senior Member
    Posts: 607

    We always let em know were coming. :angel:
  6. ince8728

    ince8728 LawnSite Member
    Posts: 249

    so r u guys sayen that you always call before you go to do a c/u or landscape etc...?
  7. jpp

    jpp LawnSite Silver Member
    Posts: 2,128

    Below is what I put out in my spring letter.If they don't call they don't get a spring cleanup.

    1. If you would like a spring-cleanup please contact me as soon as possible. I am now scheduling cleanups. To ensure that I will be able to fulfill your request before the heavy mowing season starts, please call me immediately.
  8. Ed Ryder

    Ed Ryder LawnSite Senior Member
    Posts: 541

    You are inviting problems with your technique. Sell it. Don't ambush them with a surprise service. They are going to think you are a low-life scoundrel.

    If I were one of your customers, do you think I would give you a blank check on a clean-up that I never asked for? I'd think your way of doing business is very unattractive and I'd look for somebody who was a little more ethical.
  9. DiscoveryLawn

    DiscoveryLawn LawnSite Senior Member
    Posts: 408

    There is no way I would try to pull something like that.
    As a matter of fact, if someone performed a service without my consent, that would be the last time they ever work for me ...or anyone I know. Sending your customers a letter TELLING them you are going to provide a service that they will be charged for and expecting them to have to opt-out is just wrong. My freakin phone company just tried to pull that crap with me last month. I had a FIT!! I would have loved to be in a position to fire them.

    I don't wanna tell you how to run your company or how to treat your customers but I would not do it. And I would not let you do it to me either.

  10. ince8728

    ince8728 LawnSite Member
    Posts: 249

    calm down, this is my 1st year of doin it this way.Nxt year should I say on the letter "if you don't wish to have this service performed please contact me asap" or should I just say in the letter "I will be doing c/u's between these dates" and them follow up the letter with a phone call?

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