In the past month I started to have problems with my sthil br400.So I took it to my Sthil dealer in town.They found out that the fuel filter in the tank fell off in all the crap in the tank got sucked in to the carb!Well they said that it needed rebuilt so we gave them the ok!As soon as we got it back from them it was running terrible.So we took it back!We complianed an he gave us a real aditude problem!Of coures no customers where there at the time!So we said forget it and we took it to our favorite dealer 30 min away.One of the guys in the shop was talking to us and said hey I will be able to fix it no problem!He had the thing apart in 30 seconds and he was shocked!They put a rebuild kit in,but it was all wrong!They did not put in a filter,had the gasket below the diaphragm unstead of on top!And the diaphragm was backwards and upside down!!!!!Well they did not have the parts to do re-rebuild it that day so we left.We went back to the shop in town after a week when the rebuild was done and told them how they screwed it up!!!Thankfully there where alot of customers there and they agreed to only bill us for the parts used $30.The original bill was $130!!!Well the rebuild from the other shop out of town was execelent!Not one bit of trouble!Starts on 2 pulls cold!And it was only $65!We where ticked about the shop in town,But because they agreed to only bill us for the parts where still decided to use their services in the future.Untill a few days back!They sent us an other bill for the rebuild for $30!We called to tell them to go fly a kite!They would not budge on their bill.We said fine but we will never get anything fixed there agian!They said fine!So lesson learned!So for all you guys and gals who say it is not worth dealing with a dealer if he is more than 30min away!I say YA RIGHT!Has anyone else had a dealer do crappy work and then refuse to void the bill??????