Calls from clients when not working?

Discussion in 'Starting a Lawn Care Business' started by Mrk'sLawn, Jul 30, 2006.

  1. Mrk'sLawn

    Mrk'sLawn LawnSite Member
    Posts: 133

    When your not working for whatever reason and the cell rings and it's a customer, do you answer? I got 3 calls yesterday from a guy I do work for but I was having a little me time, (fishing) Even though I work for them, I feel if I'm busy doing other things I have no obligation to answer the phone if I'm not working. Any thoughts?;)
     
  2. qualitylawncarefresno

    qualitylawncarefresno LawnSite Member
    Posts: 8

    Nothing Wrong With That. They Can Always Leave A Message.
     
  3. PMLAWN

    PMLAWN LawnSite Gold Member
    Posts: 3,535

    Brings up the phrase-- "this phone is for my convenience, not anybody else's"

    Your call but if it was during business hours it would be best to answer and address concerns. After hours, leave a mess.
    My real estate phone even says that if this call is after 8PM I will return the call tomorrow.
     
  4. oOTurfmanoO

    oOTurfmanoO LawnSite Member
    Posts: 245

    business line. Having said this, if the number isn't in my called ID or I don't recognize it after hours, I don't answer.

    As for the weekends, depending on the time and what the hesk I am doing, I will or will not answer.
     
  5. Team-Green L&L

    Team-Green L&L LawnSite Bronze Member
    Posts: 1,776

    Isn't voicemail wonderful!
     
  6. bigjeeping

    bigjeeping LawnSite Senior Member
    Posts: 903

    Unfortunately I am still in the same boat as many of you and my cell phone dubs as my business line. If it's past 6:00 I usually won't answer. 95% of the time they leave a msg!

    However.... a funny story. A few years ago when I started the business I was still getting used to the whole personal vs. business calls on my cell phone. One night I was out with the boys drinking. Around midnight my phone begins ringing and I don't recognize the number on the ID. I was assuming it was probably a friend calling from someone else's phone.

    Impulsively, I tell my friend to answer it since I don't know who it is.

    Buddy: Hello?
    Lady: Oh Hi I wasn't expecting to get somebody on the phone.
    Me: (Guys turn down the music it's a business call!!!!!!!!!)
    Buddy: Oh yes we'll we just finished working for the day.
    Lady: Wow you guys must be hard workers, I'm looking for a snowplowing estimate.
    Buddy: Let me transfer you to Zach he deals with estimates
    (he hands me the phone)


    Etc...... man that was a laugh.
     
  7. Pro-Scapes

    Pro-Scapes LawnSite Platinum Member
    Posts: 4,181

    Im deaf... all calls go to voice mail. My wife does the voice mail when she can. I got most of my clients trained. They text me or email my PDA. You would be surprised at how accepting people are to this.

    I read lips really well in person for the most part and I talk perfectly still (only deaf 6 years)

    Only calls i miss is from mexicans wanting to work.. They get the company cell off the trucks
     
  8. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    Yes voicemail is great, and it's there for a reason.

    You can also assign a particular ringtone to family and friends, so if you don't hear that ringtone you'll know it's a business call.
     
  9. Mrk'sLawn

    Mrk'sLawn LawnSite Member
    Posts: 133

    I have a business 800# that transfers to my cell, push 1 to send caller to voice mail 2 to accept. I sent this guy to voice mail 2 times the third time he hangs up before saying anything. I can call in in listen to my messages when I'm on the road but I'm not sure my pass word to access it that way. Usually I check it through my pc. I use Ringcentral as my service. It's nice. Has music when on hold... Just the fact that he can leave one message and I will check it when I get the time. Don't keep calling. Not a big deal. I have to list my hours of operation on my cards and on my contracts.
     
  10. topsites

    topsites LawnSite Fanatic
    Posts: 21,653

    I answer it if I feel like it, literally, whether during on or off hours, if I'm in the mood I take it, if I'm not in the mood I know way better than to. The other thing I do a lot is to leave the cell phone someplace such as if I go to a restaurant the phone stays in the car, so it is the easy way of I do not let my dinner be disturbed.

    yup, been doing it like that for some time, you are the boss, this is your boat, so drive it like you pwn it.
     

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