Got a call from a customer that I have been working for for over three years. REMEMBER IT IS JULY 22 NOW! Customer says I never had an agreement with you for this year and I have been using trugreen. I'm stunned. Again I've worked for this guy for three years and he has always been a "blank check" kind of customer. He has been a slow payer from time to time but he always paid. The man has a hefty balance with me for four visits and he says he doesnt think he owes me anything. I start in September of every year thanking people for the business for that season and remind them that I will do my best to contact them over winter to discuss the next year. I do point out that if I do not reach them I do expect to return in the spring unless I'm notified otherwise. Everyone gets at least two letters like that before the end of the season. Then they get a renewal letter with prices for the season and a prepay option. Again I remind them that if they don't call I'm coming. It's JULY now and Mr. Silly Homeowner is calling saying he didnt get a letter and did not know I was coming. OH MAN!