My name is Tom. I own a medium sized lawn service in the fort worth area. I took my toro 21" proline mower into the shop the other day to have a new drive belt put on. I have a very good and long-standing relationship with the shop owner. He always gets my stuff out within 2 or 3 days because of my loyalty over the years. In the past whenever I bring a mower in for repair he will occasionally change the blade or other small thing in addition to what I asked him to do. I've always let this slide and trust in his judgement. But this time....THIS really freaking takes the cake: Not only did he change my belt...but he took it upon himself to put on brand new wheels and change out all the hardware on each wheel! My stupid bill was near nearly $280!!!!!! What really sucks is I've got like 7 of these mowers that I could have taken wheels off of if I really needed them. Needless to say I will not be gong back to him for a long time. Anyone else have something like this happen?