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can you ever part, and remain civil?

Discussion in 'Lawn Mowing' started by bobbygedd, Oct 12, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    i recently cancelled a client. she was late every month, for 8 months, plus all of last year. when she recieved cancellation, she calls, "oh, please don't cancel me, i was late cus my mother died." i replied, "mrs xxxstien, i'm very sorry for your loss, but you have been late every month, for more than a year, how many times did your mother die?" well, i saw her today at the supermarket, i said, "oh, hi mrs. xxstien, how are you?" she replied, "don't talk to me, you creepy little b@stard!." and she walked away. what, is up with that?
  2. MBDiagMan

    MBDiagMan LawnSite Senior Member
    Posts: 852

    Goes to show that there are deadbeats and then there also lieing deadbeats.

    I think you handled it reasonably well. At least you did eventually get your money from her. Unfortunately there are plenty of people that would rather lie and make up excuses than to be honorable. It's a sad fact of todays world.

    Have a great day,
  3. Restrorob

    Restrorob LawnSite Fanatic
    Posts: 11,023

    Bobby, Maybe had you given her one of your favorite fruit baskets she wouldn't have felt that way. :laugh:

    TURFLORD LawnSite Senior Member
    Posts: 834

    A friend of mine once said"a customer that doesn't pay isn't a customer". I have a customer that owes me 1k. Only recently finished paying for last year. They've been with me for a couple of years. The only reason I let it get this bad is because they have been sending in money. That is until a couple of months ago. I have recently noticed a bunch of new plants with red dyed mulch that they installed themselves( yes it's scary looking ). While cutting the other day I knocked on the door looking for a check and was told they are still recovering from the summer(she's a teacher) and I should get a check soon.....Bullsh!t. They're getting sued early. I'm not waiting for December on this one. Oh yeah. I was talking to the husband one day and he thought it was ok not to pay me on time because I'm charging them finance fees. Am I really supposed to fall for that. Duh I cut da grass, I'm dooopid.payup
  5. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    I would have called her a C U Next Tuesday probably.
  6. yrdandgardenhandyman

    yrdandgardenhandyman LawnSite Senior Member
    from midwest
    Posts: 953

    The longer I am in this business and the more I deal with people, the more I see that some people deserve to be dealt with by a "creepy little b@stard!".
    I think you handled it just right. Good lawnboy Bobby.
  7. Brianslawn

    Brianslawn LawnSite Silver Member
    Posts: 2,004

    have you looked in a mirror lately, bobby?:confused:

    im just kidding bud... i cant believe anyone would ever call you that.

    should have given her a gift. i guess you can pass that customer to skippy and charge him the standard referral fee. :laugh:

    hows the fishin???
  8. Precision

    Precision LawnSite Silver Member
    Posts: 2,995

    yes you can. I had a client cancel because they were moving. They moved back 6 months later and became a client again. No big deal.

    But in that situation, no and why would you want to? I do the work you pay me and ON TIME. Why is that so difficult for some clients to understand.

    Sending the States Attorney after someone on Friday. She wrote me 4 bad checks and has told me she isn't going to pay despite having a lein placed. In Florida writing bad checks to businesses is a crime. Writing a second bad check to cover the first one is worse. Our States Attorney loves these cases.

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