This has gotta be one of the best dealers around! 1. When I bought the mower they beat the price of a dealer 30 miles closer by several hundred dollars. They gave me that price on my first phone call without any haggling! 2. They then delivered it to my front door and showed me how to run it. Nice so far, but then... 3. I found they'd installed the wrong mulch kit (long story, but a new employee got the part number wrong). When I discovered the mistake weeks later I called and they offered to come down to my house THAT DAY and install the correct part. They wanted to be sure I didn't have any down time! Since I'm a homeowner not a commercial guy I told them they could just drop off the parts next time they had a guy in the neighborhood and I'd install the parts myself. 4. Yesterday, the throttle cable on my mower melted itself against the side of the motor. When I called they offered again to come to my home and fix the cable for me immediately! These guys are really willing to go out of their way to make sure my mower stays running. I asked them to just mail it to me since I can wait a couple days, but you gotta love their willingness to give the extra effort. This dealer is easily 30 miles from my house, and I've never even had to go into their store. If anyone else is in the Everett WA area, or even down in Redmond like myself, you should check out HORIZON MOWER in EVERETT WA. Great service from a product or company deserves recognition. Any of you guys got a dealer that goes the extra mile for you? Let others know about them. We want the good guys to win.