can't think of a title

Discussion in 'Landscape Lighting' started by Mike M, Apr 24, 2008.

  1. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,941

    So I cut through some line-voltage today, it was only 3" deep, if that (between layer of turf and dirt).

    I told the owner that I believed the proper depth to be 12" without conduit. I told him, I was sorry to open a can of worms, but splicing it was not only something I'm not licensed to do, but not even something an EC would do. He agreed to have it retrenched/installed. Problem #2, he tells me the breaker gets tripped a lot. I told him it was possible he had too many amps on a smaller amp breaker. As it turns out, he charges his 24v electric boat on that circuit. The circuit was run just for that boat, but now I that I know the trench was incorrect, the whole job was likely wrong.

    Now, I don't want his battery going dead, so I thought of a quick temp fix/splice. Thought again when I remembered the amp load. Thought about running one of my extension cords, but then stopped when I realized, again, the draw from that boat charger.

    I did, however, fix a tv cable today (in about 1/2" dirt). Which made me wonder if the cable mafia was gonna come after me.

    What things do you guys fix, and what do you not fix?? I know they say there is a phone number you call before digging, but most stuff I cut has no plans (irrigation, supposed too, but no, cable, crappy line voltage installs, etc.).

    I have developed the touch for irrigation pvc and haven't cut any in a long time with a spade (pick ax another story). But cable and wires are like roots.
     
  2. Chris J

    Chris J LawnSite Silver Member
    Posts: 2,829

    TV and Phone cables are a PITA. They are usually burried just under the grass/mulch. I call the 1-800 number before any install to cover myself. Your contract needs to state in clear terms what you are and are not responsible for. If there is line voltage wiring 6" under the ground, and you happen to cut it, how can you be held responsible for that? You can't, so say it in the contract. Same applies to irrigation pipes or whatever. I will usually fix the problem if I can (broke 1/2-1" irrigation line or cut dog fence if I happen to hear the signal coming from the unit). Bottom line, if you don't release yourself in the contract they sign then I guess you are obligated to fix the problem. I need to revisit my own contract!
     
  3. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,941

    Great points, Chris.

    Who do I call to get the digging info? Is it one number for all utilities? Do they give you the plans? It would be awesome to see where the cable is.

    I will also be making a better effort to carefully study the entry points and boxes.
     
  4. Chris J

    Chris J LawnSite Silver Member
    Posts: 2,829

    The number I call is 1-800-432-4770, and it's called Central Locating Services. I doubt it will work for you, but who knows? They may be nation wide?
    If that doesn't work, just call the local utility company and tell them you are getting ready to cut through there lines. I'm sure they will put you in touch with someone.
     
  5. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,941

    That's awesome! I'm sure they will hook me up with the right phone numbers.
     
  6. Pro-Scapes

    Pro-Scapes LawnSite Platinum Member
    Posts: 4,181

    my electrician calls before treching any line voltage. I dont call for locates before low voltage installs

    What we repair

    dog fences
    irrigation
    phone (rememeber back in the day I was a catv and telcom man)
    catv
    water pipes

    What we dont repair

    Out of code work
    high voltage (never cut it but our electrician would fix it for us)
    low voltage wires (if its mine we replace it)
     
  7. INTEGRA Bespoke Lighting

    INTEGRA Bespoke Lighting LawnSite Platinum Member
    Posts: 4,102

    Golden Rule: Do unto others......

    I always look at these things from the perspective of ME being the Client and some trade causing the issue... what would I want done? I would want whatever issue came up at the hands of that trade to be taken care of by that trade.

    So, my policy is: If I break it or mess it up, I fix it. Period.

    If it is something that requires another Pro to do, then I hire them to do it and eat the costs. I also make sure that the client knows what has happened and what I have done to rectify the issue. They sincerely appreciate the information! Doing this, going this far to taking care of the client's best interests is just another way to make your business REMARKABLE.
    Mike: Be REMARKABLE and take care of your client! Get an EC in there to fix the issue and let the client know you did.... If the relatively minor expense of this is going to bust you, just spread this lesson cost out over your next couple of installations.

    Regards.
     
  8. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,941

    James,

    I get it, you're right, but in this case, the whole line voltage install, including amp planning and trenching at 2" was nothing short of a really bad line voltage install. The damage, even though the wire was not 12", I'll take the blame for, but he was having problems with nuisance breaker-tripping long before hiring me to install lighting.

    Fixing a bad line-voltage job would be really bad. I explained this with the client, and he made a call to an EC to set up an inspection and a possible re-do. I have to be responsible and be honestly concerned for a proper circuit installation.

    And no, I wont pay for an EC to install a whole new circuit. The client needs to be accountable for trying to save some bucks hiring someone without proper licensing.
     
  9. Pro-Scapes

    Pro-Scapes LawnSite Platinum Member
    Posts: 4,181

    Repairing a substandard existing problem makes you the last person to mess with something that is out of code.

    If a line voltage line was 2 inches deep its substandard. Watch out for your clients saftey and well being by making sure any substandard work is brought to their attention for correction.

    If I cut a line that was deep enough to be considered within code or safe I would also pay to repair it properly out of pocket. If it was a hack install and out of code I want nothing to do with a band aid repair and I am certainly not paying to have someone elses botched job fixed.
     
  10. INTEGRA Bespoke Lighting

    INTEGRA Bespoke Lighting LawnSite Platinum Member
    Posts: 4,102

    Mike I understand you completely, I really do....

    Now look at this as an opportunity... an opportunity to stand heads and tails above any other contractor or trade in the area. By taking responsibility and fixing it for him. (you buy the materials and have your EC install it) you will blow him away. He will talk about you in positive terms to everyone for a long time to come.

    It is an opportunity to do what it right.
    It is an opportunity to win over a client in a big way.
    It is an opportunity to become REMARKABLE in every sense of the word.
    It is even a promotional and marketing opportunity. ( I guarantee you it will generate more revenue for you then it will cost you.)

    Call me crazy, but this very technique has worked very well for me here. My clients and their friends know that I take care of them. They know that they don't have anything to worry about, and they know I have their best interest in my mind and in my hands at all times.

    Being REMARKABLE comes in many forms... This is just one way that you can begin to make a strong, positive and lasting impression on dozens of people who will be in contact with your client. You will not get a more cost effective or more productive promotional opportunity for a long time to come.

    Oh, and I continue to offer my clients free service to this very day... another thing that most think is absolutely crazy and I maintain is the cheapest form of promotion available.

    Have a great weekend.
     

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