Charge double?

Discussion in 'Starting a Lawn Care Business' started by Twister Turf Man, Apr 15, 2007.

  1. Twister Turf Man

    Twister Turf Man LawnSite Member
    Posts: 15

    How much extra should I charge a customer who waits till the grass gets out of control call and get it cut?
     
  2. Raven386

    Raven386 LawnSite Silver Member
    from CT
    Posts: 2,160

    double whatever the regular cut was.
     
  3. topsites

    topsites LawnSite Fanatic
    Posts: 21,654

    Yup, charge at least double normal, and be ready to catch either a dirty or deer caught in the headlights look.
    You might need to clarify this before you start, thou in my case I've been known to just do it and leave the bill lalala (thou if I do that, I base the price on how long it took +20% for wear and tear {and it's not always double but it's fair}).
     
  4. GreenN'Clean

    GreenN'Clean LawnSite Bronze Member
    Posts: 1,512

    yes because it will take you twice as long to cut it,, time is money
     
  5. txgrassguy

    txgrassguy LawnSite Gold Member
    Posts: 3,083

    Give the customer two prices.
    The first one based upon the initial clean up cost and the second based upon maintaining the turf once it is in position to do so.
    My personal estimation policy is at least three times the normal maintenance cost due to the excessive amount of work needed to correct the site.
    The customer's lack of planning does not equal a price break for me.
     
  6. JKOOPERS

    JKOOPERS LawnSite Bronze Member
    Posts: 1,259

    any new costumer i get i tell them the first is always higher than the rest due to the fact that i have to get the lawn into shape on the first cut.
     
  7. Darrin A.

    Darrin A. LawnSite Member
    Posts: 94

    If I read this correctly, your customer calls you when they think it needs to be done. If it is getting out of controll, charge them for a clean up every time, or tell them that they need to be on a schedule. You can tell them that it is getting harderto just "fit them in" when they call.
    If this is for first time jobs (clean ups) then I agree with the above posts.
     
  8. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    My old boss would just charge by however far into the season we were. If it was our 5th week of mowing, and that lawn had yet to be cut, then the charge was 5 times the normal rate. This applied more to new clients. If this is a current client trying to call the shots, I'd tell them they must be on a schedule or it's not worth dealing with them.
     
  9. ed2hess

    ed2hess LawnSite Fanatic
    Posts: 13,083

    We never was successful in charging more than a small fee for tall grass. It always ended with customer upset and usually us upset also...so we just mow it to keep the customer. But we don't do any customers any more who are not paying us monthly year round and we decide when to cut the grass.
     
  10. mow & snow

    mow & snow LawnSite Member
    Posts: 227

    Tell the customer your new policy is to mow the lawn on a weekly basis only. It's time for you to control your business and not let the customer decide when the lawn gets mowed!
     

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