1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community on the Franchising Forum.

    Dismiss Notice

charge for refusing an ordered estimate ?

Discussion in 'Pesticide & Herbicide Application' started by americanlawn, Jul 7, 2011.

  1. americanlawn

    americanlawn LawnSite Fanatic
    from midwest
    Posts: 5,842

    What do you guys do if somebody asks for a lawn treatment estimate, but when you get there, they say "Not interested". ???? (then they pretty much run you off the property).

    I had one yesterday. I showed up within 24 hours of their phone call. (The son called in asking for a lawn estimate plus light pruning & poison ivy control). I rang the doorbell 3 times & waited. No answer. Then I started measuring. When I got to the back yard, his mother was there watering flowers. She asked me who I was and what what I was doing on her property. I told her that Randy called yesterday for a free estimate. Her response, "NOT INTERESTED".

    The property was very neglected. It was full of creeping Charlie, flowers, volunteer trees, poison ivy, etc, etc. I figure the property was the crappiest within many blocks. So I called Randy on his cell phone before I drove away. (He works hard, and does not want to mess with maintaining the property --I don't blame him). He also apologized, yet he did not seem to care that our company lost time & money.

    Is there a legal way to charge for our expenses in a situation like this? I'm thinking probably not, but maybe you guys have an answer/suggestion. Thanks :confused:
     
  2. vencops

    vencops LawnSite Bronze Member
    from NC
    Posts: 1,537

    You said the estimate was free. Would you feel better if she'd let you do the estimate and then said "not interested"?

    Count your blessings.
     
  3. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,441

    Send Randy a bill and see what happens.
    Posted via Mobile Device
     
  4. jbturf

    jbturf LawnSite Bronze Member
    Posts: 1,404

    could go either way on this - ive tried charging 50 for an full estimate/analysis, fully refundable upon signup for service-- helps weed out the bozos
    but most other trades still offer free estimates

    the thing that still kills me is customers expecting free service calls
     
  5. robertsturf

    robertsturf LawnSite Bronze Member
    Posts: 1,402

    How about charging for an estimate with credit towards the yearly application schedule or services? That might "weed" out price shoppers and the competition.
     
  6. Service 1st Lawn Care

    Service 1st Lawn Care LawnSite Senior Member
    Posts: 643

    How do you know randy works hard?
     
  7. americanlawn

    americanlawn LawnSite Fanatic
    from midwest
    Posts: 5,842

    Hi buddy - Very sorry I was not able to see you last week. Just south of K.C., they closed down US 71 due to a semi accident. I sat in traffic for an hour before they got the highway cleared -- that really sucked.

    Around here, lco's are a dime a dozen. (many dozens in the phone book) There is no way we could charge for lawn care estimates and still be competitive. On the other hand, we do charge for tree/shrub estimates/evaluations.

    As for low-rent Americans that steal our money...that's what Sahara is for. :laugh: (my 2 cents)



     
  8. RigglePLC

    RigglePLC LawnSite Fanatic
    Posts: 11,770

    Make sure you can quote a price to Randy on the phone. He may want to pay for it on behalf of his mother. Maybe he forgot to inform his mother he asked for an estimate. Make him feel guilty for wasting your time early in your sales presentation.
     
    Last edited: Jul 7, 2011
  9. fl-landscapes

    fl-landscapes LawnSite Silver Member
    Posts: 2,542

    As long as mom doesn't break out the twelve gauge when he shows up to do a treatment
    Posted via Mobile Device
     
  10. Ric

    Ric LawnSite Fanatic
    Posts: 11,946

    .


    Delete


    .
     

Share This Page