1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

client owes me money

Discussion in 'Business Operations' started by grassdaddy, Dec 11, 2002.

  1. grassdaddy

    grassdaddy LawnSite Senior Member
    Posts: 565

    how long do you wait to take action if aclient does not pay ?
    i have a client who owes me 360.00 since oct . 18 2002 .
    i have invoiced twice with no reply ! this client has always
    paid promptly . now that the season is over i am concerned
    about payment . does anyone else have this trouble at the end of the season ?what steps do you recomend ?:dizzy:

    LAWNS AND MOWER LawnSite Bronze Member
    Posts: 1,129

    Send him one more invoice and include in it a statement like, "If payment is not received by so and so date, I'm left with no choice but to turn this over to a collection agency".
  3. MOOSE

    MOOSE LawnSite Senior Member
    Posts: 393

    Do it the way LAWS & MOWER said...

    But send it certified, that way u can know if someone recieved it.
  4. KLR

    KLR LawnSite Member
    from Zone 6
    Posts: 171

    he is still under 60 days overdue (for now anyway) since you say he has always been prompt, maybe you need to give him a call or better yet drop by when you know hes home. just say you were concerned for his health since he hasnt made payment for an invoice that is getting old (might he have a health problem that you dont know about, hospitalized??).

    i always stay on top of collections, but even more so this time of year....i did the work this year and i want to be paid this year
  5. Stonehenge

    Stonehenge LawnSite Bronze Member
    from Midwest
    Posts: 1,277

    Do what the others have said here. But certainly, call first. All you need to say is "I'm calling to check the status of your payment."

    Many times it's difficult to remember in these situations, but it's best to follow Daulton's advice (from the movie 'Roadhouse'): Be Nice. Until it's time to not be nice.

    Once you cross over and make this an antagonistic relationship, you've written off: the customers good will, any future biz with that customer, any positive PR/word of mouth from that customer. And you can't un-ring that bell.
  6. devildog

    devildog LawnSite Senior Member
    from sc
    Posts: 270

    Why have'nt you picked up the phone? with regards... devildog
  7. Wehn collecting bills, you must always be nice, federal law.

    When it's time to not be nice the vocabulary changes but still be nice.

    When it's time to not me so nice, you will be looking accross a court room at them.
  8. Stonehenge

    Stonehenge LawnSite Bronze Member
    from Midwest
    Posts: 1,277

    LGF, I hope nobody misunderstood....the reference to Roadhouse was not to suggest that the time to 'not be nice' meant time to open a can of whoopass.

    It simply meant that you need to preserve a good relationship until it's clear that it can't be preserved, or that preserving it does not benefit you.

    Once you've reached that point you need to make it clear that you will pursue every avenue to collect funds.
  9. LakeSide Lawn and Landscape

    LakeSide Lawn and Landscape LawnSite Senior Member
    Posts: 337

    Heck if they dont pay you can take a lein out on there house:D
  10. grassdaddy

    grassdaddy LawnSite Senior Member
    Posts: 565

    thank you for all the comments and advice . this is the part i leave
    to the wife . perhaps we will open a can together ! it is hard to believe that you do a service for someone and they are too sorry to pay or they put you last on the bill list ! i do have round -up ,and i am not afraid to use it ! :angry: :cry: :cool:

Share This Page