To the ones that are complaining about clientcritic.com: you guys should complaint more about angie's list then clientcritic.com. In angie's list customers can post a review about you and your company and A.L DO NOT CONTACT YOU to let you know that someone blasted you or left a nice report. We were there b/c one of our clients made a report on our company. He left outstanding reviews ( I cannot complaint) but I found out b/c my client told me that he did that, otherwise I will never had known. This the same thing, they can post a really bad review on us but we have no chance to tell our side of the story unless you pay a membership with them. I hate A.L, I think customers get advantage of contractors because they have the chance to say and write wherever they want. Personally I contacted A.L to tell them that this website is not fair to us, because CLIENTS have the chance to write about us but WE can not write a report on them unless they leave a report. I had a lady that saw our reviews (all A' s) called us, did the job next day for her b/c she was having a party left the house super clean, the owner of the company walked around the yard after they finish, she told him that everything looks great. We send her a bill,after 9 days of the job being done she complaint saying that we did not blow the driveway and she was not going to pay, I talked to her, I did not want to deduct any money from the bill (like she asked me to) and then she said: If you do not deduct some money from the bill I will leave you the worst report you ever read on Angie's list, I said: OK, go ahead then I will respond to it telling people my side of the story. Guess what guys? she did not leave a report because she knows that if she does I will post that after she did not pay us. The story continues but my point is, with Angie's list we the contractors are the only ones that get screw up. It's all about the customers. If they leave a bad report, you are screw and if you respond to it too, b/c that makes you look bad. I encourage all of you to contact angie's list and to express this. I believe this is not a fair website, it's about the customers not us.