We've been in business for about 20 years and tried a lot of methods for collecting bad debt. Sometimes (most) the time and money spent chasing a debt isn't worth it. I could wallpaper my office 20 times over with court judgements that we've yet to get satisfied. We now only go to court if it's for a lot of money and I know how and where I can collect on the judgement. We now send all bad debt to a collection agency that we work with (highly reccomended). Some don't care about their credit, others do and still others will pay the debt off 3-4 years down the road when it prevents them from getting a loan or mortgage. Here's the question: We recently had a customer split (move out from a rental unit). Usually we don't take renters (as you can always file a lien on a homeowner - another effective measure) but she was a customer for years and always paid up. Since the bill was over $500, I've heard rumor that you can go to the police and file a felony charge - theft of services by deception. Has anyone ever done this? Results? This account really sticks in my craw - so, if we can't get paid, I'd love to see a criminal charge follow this deadbeat around.