Big Collection Tip: With the advent of caller ID, we often find it necessary to block (*67) our collection calls. If they don't know it's you looking for your money, they're lots more apt to answer (as it appears "blocked call, private call or out of area call). However, there's a new device out that makes collections even trickier. The phone companies have set up a thing called "privacy manager". It pre-screens calls and doesn't allow blocked or private calls through. A prompt will come on that says "The customer you're calling has PM and your number is not identified. At the tone, please state your name......." It then relays the info to the customer (if they're home) and they can choose to pick up or not (they owe you money - of course they're not going to pick-up!). This can be very frustrating - if you don't block the call, they know it's you and don't pick-up and if you have to state who you are, they know it's you and won't pick-up. The solution: This is very effective. We've got more than a few problem/deadbeat customers like this too. When the prompt asks for your name, we say "the Michigan Lottery Commision" or "MGM Casino". Their greed gets the best of them (thinking they've won something!) and BOOM you've got them on the line. OF course you'll have to adjust/substitute your own lottery commision or other org. but you get the idea. Just trying to help you all get the money we've all worked so hard for. Good luck collecting. Any of your tricks are always appreciated too. Post away.