Collection Tricks

Discussion in 'Lawn Mowing' started by Jason Pallas, Feb 18, 2002.

  1. Jason Pallas

    Jason Pallas LawnSite Bronze Member
    Posts: 1,325

    Big Collection Tip: With the advent of caller ID, we often find it necessary to block (*67) our collection calls. If they don't know it's you looking for your money, they're lots more apt to answer (as it appears "blocked call, private call or out of area call).
    However, there's a new device out that makes collections even trickier. The phone companies have set up a thing called "privacy manager". It pre-screens calls and doesn't allow blocked or private calls through. A prompt will come on that says "The customer you're calling has PM and your number is not identified. At the tone, please state your name......."
    It then relays the info to the customer (if they're home) and they can choose to pick up or not (they owe you money - of course they're not going to pick-up!). This can be very frustrating - if you don't block the call, they know it's you and don't pick-up and if you have to state who you are, they know it's you and won't pick-up.
    The solution: This is very effective. We've got more than a few problem/deadbeat customers like this too. When the prompt asks for your name, we say "the Michigan Lottery Commision" or "MGM Casino". Their greed gets the best of them (thinking they've won something!) and BOOM you've got them on the line. OF course you'll have to adjust/substitute your own lottery commision or other org. but you get the idea.
    Just trying to help you all get the money we've all worked so hard for. Good luck collecting.

    Any of your tricks are always appreciated too. Post away.
     
  2. stslawncare

    stslawncare LawnSite Bronze Member
    from DE
    Posts: 1,484

    thats very interesting, is it available all over? i havent heard of it yet. how about cost?
     
  3. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,073

    We don't have that option here.
    I always keep our phone blocked, but if I call a person that will not accept blocked calls, I get a recording that says:

    "The person you wish to speak with does not accept blocked calls. Please unblock your line and try your call again."
     
  4. KDJ

    KDJ LawnSite Senior Member
    Posts: 325

    Its here in Florida. Glad I have a good list of accounts they all pay OK. Last year I got stiffed 180.00 ( not bad )
     
  5. Jason Pallas

    Jason Pallas LawnSite Bronze Member
    Posts: 1,325

    Major Tom - that kinda sucks - I can't think of a way around that one right now - If I do, I'll let you know.

    STS - I don't think the cost is very much - probably about as much as voice mail / $6-8 a month. But, for those deadbeats to hide from bill collectors, I bet it's worth it to them.
     
  6. CS Lawns

    CS Lawns LawnSite Member
    from Iowa
    Posts: 92

    When they dont answer from my business line I call from my cell phone, geuss what they always answer. try it it works for me
     
  7. Jason Pallas

    Jason Pallas LawnSite Bronze Member
    Posts: 1,325

    Some of our cells come up with our name - some of them don't. However the ones' that don't, still ask you to identify yourself with the PM. THere's no way around it.
     
  8. 65hoss

    65hoss LawnSite Fanatic
    Posts: 6,360

    Borrow someone else's phone to make the call. I've been known to call from my g'friends house.
     
  9. southside

    southside LawnSite Senior Member
    Posts: 790

    You could always try using a pay phone. Preferably just around the corner from their house. :)
     
  10. Rooster

    Rooster LawnSite Senior Member
    Posts: 460

    The Privacy Manager option cost about $4.00 per month.
     

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