Common Problems for Lawn and Landscape Owners

Discussion in 'Starting a Lawn Care Business' started by tpatt09, Dec 11, 2012.

  1. Sensation Man

    Sensation Man LawnSite Member
    Posts: 29

    I usually give new customers a flat monthly rate plan for everything we do as part of the "full service landscape maint. Package". I try not to break it down and itemize it cause that's when the people start nit picking my full service plan tying to eliminate things like fert & pesticide treatments. The worst is how everyone wants there lawn done just every other week. I just tell them we don't do that. We come every week, like it or not.
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  2. JContracting

    JContracting LawnSite Bronze Member
    Posts: 1,878

    That's what I'll be doing from now on for full service proposals. I don't want to deal with "Oh, in July it's hot and it won't need to be mowed every week" when it reality, the grass grows like crazy in July, especially on north sides of houses.
    Or, "Oh, I don't need the granular fertilizer, I can do that myself with the stuff from the store". That one really makes me mad, does anyone have anything to combat that excuse?
     
  3. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    I eliminated bi-weekly's this year also, I learned on my first install why NOT to break down pricing, I got picked apart but after about the third picking I told them I had given all I was going to give and they were either going to go with it or not, but I wasn't going to eliminate anymore work from the original quote. I've learned to be a bit tougher this year with the customers, but the fact that we have a full schedule already, helps.Last year we were in "need work mode" not this year at least not now.
     
  4. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    I just tell them that I don't do just part of the program it's all or nothing! We are a full service company and provide full service not partial service.If they want to skip mowings they still get charged the same, it's not their option to skip servicing dates, you really have to be firm and comfortable with the fact they might walk away but that's ok, thank them for considering your company and move on.
     
  5. JContracting

    JContracting LawnSite Bronze Member
    Posts: 1,878

    I forgot to add, I will no longer be accepting anyone that wants biweekly, even if they say they like doing it every other week. F#ck that. I'll also most likely laugh when people call in June/July for one time cuts.



    EDIT:
    I like that. I'll be doing that from now on. The challenge is getting the people that I just signed on last year with a fall clean up & did snow for that, as of right now, I'm not sure what they want exactly but I will sell full service like no tomorrow.
     
  6. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    We don't do one times either what a joke some people can be.
     
  7. JContracting

    JContracting LawnSite Bronze Member
    Posts: 1,878

    I did a few last year (maybe 5) but will not even be wasting my time with that garbage. After this last storm where I did one 1-time plow on a resi, I will not be doing 1 time plowing either. Just stupid and a huge waste of time and energy for what it yields.
     
  8. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    We don't have to worry about the plowing thank goodness! Looks like your about to graduate school congrats!
     
  9. scottslawncareav

    scottslawncareav LawnSite Member
    Posts: 99

    i hate when the customers yell at you for using there lawn furniture for lunch. I mean the music isnt that loud, me and the boys all have medical licenses, we will pick up the beer cans, and urine is great fertilizer for your bushes. :drinkup:
     
  10. JContracting

    JContracting LawnSite Bronze Member
    Posts: 1,878

    I'd take the heat & humidity of the south over the extreme cold and snow here! And thanks!
     

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