I just obtained a new commercial account. It is a hotel (one of the bigger chains), but it is privately owned and operated. The owners told me to give them an estimate, so I did and we agreed upon a price. The next week I come and they want more done, so I say sure I can incorporate that into a new price. They said oh, you already told us $x.xx. I answered yes, but if you ask for more, I need to charge more. They were not happy, but hey, it needed to be done. (i could tell from the start that they were penny pinchers) Anyways, they are from a foreign country and speak decent english. When it came time to sign the service agreement, I presented it to them with the new price, new services etc. They look at one another and start rambling on in some foreign dialect. I politely interrupted and asked them if they could please speak english in front of me. I stated that it is not proper business communications, that I deserved to understand what was being said. I said a few other things, but in a professional, polite manner. They did not seem happy, but what else could I do? It felt unfair. What would you have done, or has this happened to you?