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Compact Grandstand availability and price

Discussion in 'Toro' started by a clear difference lawn, Jan 18, 2010.

  1. Bob_n_weave

    Bob_n_weave LawnSite Senior Member
    Posts: 375

    Don't hold your breath on that.

    One thing I have learned with Toro is things are never ready when they say they will be.

    Im still waiting on 2010 specifications. Toro rep are they STILL being printed ?
    Why has Web page not been updated ? :confused:
  2. a clear difference lawn

    a clear difference lawn LawnSite Senior Member
    Posts: 421

    Agreed, I was very interested in getting a grandstand but got sick of the run around all of the dealers were giving me - so today I am going to buy a brand new dixie chopper. Toro could have had my $8000 with just a little better customer service and an earlier seosonal release for their new equipment.
  3. The Toro Company

    The Toro Company LawnSite Senior Member
    Posts: 354

    Bruce 32 -

    Your frustration is understandable and we apologize for the delay. Our intent was to have the new models available earlier than March, but final design and qualification required that production dates be moved out. Like you, we need time to test and access the quality and performance of mowers before finalizing parts, tooling and fixtures for production. While there are many similarities to our 48"/52" GrandStand, there are also a number of structural/weight/space differences that require thorough testing to ensure desired performance, handling and durability objectives are achieved. We never like to lose a sale or worse a customer because of a late product introduction, but we cannot knowingly cut corners related to quality in order to move-up the schedule. In the end our customers are better served if we miss some sales by holding off shipment of products until they're ready to be built and sold. Product demos will be available at Toro Commercial Dealers (CD designation on our dealer locator)as soon as we begin shipping product. If you can wait that long I suggest contacting your local Toro Commercial Dealer to verify which models he/she has on order and to line-up a demo of the exceptional product as soon as it arrives.

    -The Toro Company
  4. The Toro Company

    The Toro Company LawnSite Senior Member
    Posts: 354

    Bob_n_Weave -

    Yes, the new 2010 GrandStand literature is available and shipping to dealers that have placed literature orders and to end-users that have emailed us requesting the info be sent directly to them. Did you email Toro requesting the new literature? I checked with our communications department and did not find any literature request from Bob n Weave - would it be under another name? Either way, if you will provide us with your shipping address we will drop you a copy in the mail.

    This 2010 GrandStand specs can also be found on our website by clicking on the link "NEW TORO STAND ON MOWER". March availability is still on target.
  5. The Toro Company

    The Toro Company LawnSite Senior Member
    Posts: 354


    Roller striper is part #114-3521, MSRP is $349.99. Soft bagger is part # 30104, MSRP is $390

    - The Toro Company
  6. yardguy28

    yardguy28 LawnSite Platinum Member
    Posts: 4,464

    thank you very much......i have relayed this information to my dealer and had him order the strip kit.

    i did finally receive an email from toro customer care and they actually told me there was no strip kit listed.....

    i'm glad i belong to this website and that you are on this site as well.

    keep up the good work toro.
  7. brucec32

    brucec32 LawnSite Platinum Member
    Posts: 4,403

    I agree, better for them to arrive late than to arrive flawed. But still, getting things done right before the season starts is Toro's responsibility.

    In our business a big part of our job is to make proper allowances for delays and such so that the job gets done on time, with no excuses. Sometimes in large corporations that fact gets lost. Budgets, approvals, etc all get in the way. But ultimately we don't care why, we just need what we need.

    I've been waiting since late '08 for a Grandstand that does what I need it to do. This is simply feedback, as I feel that we cannot complain if we do not provide Toro with the information needed to fix what is wrong.

    Many Bermuda lawns are cut with 21" mowers because of the inability of most midsize decks to handle it. This is a HUGE productivity failure in the industry, as these mowers are fatiguing and about 25% as productive as a midsize machine. Any company offering a solution and properly marketing that solution to we Bermuda mowers would profit.
  8. Lazer Cut

    Lazer Cut LawnSite Senior Member
    Posts: 906

    My dealer doesnt carry or have means to order the stripe kit... yardguy28... you get yours?

    My dealer is West Chester Lawn and Garden... either Toro or Them need to get things together, I am tired of waiting for this... I have constructed my own kit because they tell me Toro is always late by 3-6 weeks on what they actually say.

    Come on guys, bought the grandstand love the machine, just Toro seems detached like Bruce32 said

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