Hey guys.. I did a cleanup today with my worker at a house that looks like it hasn't been touched since last fall.. When he called for the estimate, all he asked for was a de-thatch, and lawn cleanup. When I gave him the bid sheet it said "spring cleanup (includes de-thatching, removal of debris, blowing property clean. Any other tasks will be billed at an hourly rate.)". So he gave me the o.k to do it, and I did exactly that.. Even went the extra mile to blow most of his beds out and clean off his deck even though he never asked for it. Didn't kill myself trying to get under his deck, etc. Bagged the leaves up, put them by the curb and went on my way.. Looked great, blew the lawn out 3 times, went over it with the rake twice in diff. directions, then went over it with the bagger 2 more times. I get a call from him saying it looks like a high school kid did it and there are still huge branches all over the lawn and the beds still have leaves everywhere.. I told him I would be more than happy to come get any branches if I somehow missed them and explained that he agreed to the tasks that we performed and if he wanted the beds blown out as well as under the deck it would be an extra charge. This is the only complaint I have ever gotten with cleanups as I am very anal with things.. I guess what Im asking is what would you guys have done? Would you have spent the extra few hours doing the beds and deck area at the de-thatching / lawn cleanup price or would you agree with me? Regardless I am going back tomorrow at 8:30am to talk things over with him because I hate not pleasing everyone and would hate him to bad mouth my rep.. He isn't even a regular customer, just a random person who wanted a de-thatch... sorry about the rant..