costumer demands pay their water bill

Discussion in 'Irrigation' started by garciajj612, Dec 10, 2012.

  1. andyslawncare

    andyslawncare LawnSite Senior Member
    Posts: 812

    I was recently blamed for a root breaking the existing main irrigation service line (hair line break), and the only thing I did in the area was install a double check valve since there wasn't one installed, and ran irrigation to the back yard and replaced heads in the front. The break wasn't at my tee junction and I held the root up to them for proof, then charged them $85 for the repair. I do 3 year warranty on new installs, and this break had nothing to do with our work. Proof that it is an installation error would be necessary before I paid their bill.
     
  2. garciajj612

    garciajj612 LawnSite Member
    Posts: 113

    Thank you guys for all the responses. The homeowner ended up getting the city to bring him a log of the water usage. I had never seen it but he got a few hundred pages dating from a month before we installed it (may), the log was very detailed including everyday, GPH used, hourly meter readings. It was obvious that it was a leak from the irrigation system it started from 2-5GPH to 85GPH I have no idea how this guy that mows his own yard did not see 80 gallons of water when he was out mowing or driving in to his house. He lives in a corner lot but he's got a flat 1/3 of an acre lot with fescue that he mowed like if it was Bermuda. After I looks at the papers I called the city and they advised me to fix it and give the homeowner a statement saying that we fixed the leak and they would adjust the bill but I was ready to tell the homeowner that I would help him pay the difference in one bill since i was not told about the issue.
     
  3. mitchgo

    mitchgo LawnSite Silver Member
    Posts: 2,774

    lol you should look at the bill yourself..

    cause Am I missing something? I've seen the oldest meters out there to the newest digital meters out there.. Hourly meter readings?? 100's of pages for water usage?? I highly doubt it... If they used there equipment to that extensive amount they would have been able to come out quickly enough to say there is a leak instead of waiting 5 months with a 1.5GPM leak . The water districts don't have the resources to monitor a small residential unit to that extensive amount and have it justifiably be cost effective.

    I just dealt with a $16,000 water bill.. Found the leak and repaired.. How many pages? 1..

    And what the heck man? It's your system- why have you not been out there yet to confirm/ resolve the leak?
     
  4. DanaMac

    DanaMac LawnSite Fanatic
    Posts: 13,156

    He already winterized it. If they rent compressorors, not cost effective to rent again.
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  5. ArTurf

    ArTurf LawnSite Gold Member
    Male, from Ark
    Posts: 3,439

    How long after the install did the leak start? On new installs I usually make it a point to make several checks to look for things like this.
     
  6. Mike from Canada

    Mike from Canada LawnSite Member
    Posts: 43

    With a leak that big, you would have noticed it during the blow out, loss of pressure on zones. Then start walking the path of the main line until you see air coming out of the ground.
     
  7. 1idejim

    1idejim LawnSite Fanatic
    Posts: 9,340

    The system is dead at this time, take advantage of it. Close all valves and install a pressure gauge at the induction port. Pressurize to 40psi for 1 hr. That'll tell you if the main is leaking or not.

    I don't believe that the purveyor has hourly logs of each customers meter use but i also don't believe the world ends Friday either.

    If you have a leak in the main, FIX IT. If you don't have a leak, BILL THE CLIENT for your time.

    Is it possible for you to post 24 hrs of the log on the forum? This thread would be more educational if you could.
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    Last edited: Dec 18, 2012
  8. 1idejim

    1idejim LawnSite Fanatic
    Posts: 9,340

    I doubt that with an 80 cfm compressor would be unable to mask a 1.5 gpm leak but i do agree that it would have surfaced during the blowout.
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  9. Kiril

    Kiril LawnSite Fanatic
    Posts: 18,308

    Agreed.

    WTF? All that preparation for nothing ..... damn.

    Agreed.
     
  10. 1idejim

    1idejim LawnSite Fanatic
    Posts: 9,340

    As i knew you would Chief.
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