Well my call for action new channel said that they were going to contact me three times. They never did. They must be in with Sears. So today I took my two broken wrenches in to another Sears store for exchange. They as all the rest said they weren't covered after calling the Sears main office. I said to call the manager of the store. He did and told me that they were not going to cover them. The clerk said that's all I can do. So I said do you have the district managers number. He said yes and called him. He must have been aound my age and said he remembered that the early torque wrenches WERE covered for lifetime but the new ones were not. He asked the clerk for the model #'s of my two and said give him two new ones. I walked out of there with these two babies. All I can say is don't let Sears or any other company back out of a warranty. I spent countless hours on this. I'm just glad I got them before Sears goes out of business. That could be sooner than later.