sorry this is so long. I have a customer who I did a $2K cleanup for, and gave an estimate for maintenance. I have 3 programs 1) lawn care only-nothing outside the lawn 2)lawn care and includes bed work...weeding, raking,leaf care in winter/fall, and cut perennials as they die back. 3) every thing in 1 & 2, plus all the pruning 1-2X per year (under 14') now about this old lady; she has a billion flowering stuff all growing wild and together, but she loves every one of them like children and actually screams from the kitchen if she thinks you are too close to one etc.... we did the cleanup but I was barely able to pre-treat the weeds and was not allowed to put any preventative measures down. She selected program #2 and the plan was to work our way around the property doing a section each week, (which would have been easier right after the initial cleanup),and if she had any additional requests we'd come in for a couple hours 2x/monthly at an additional charge.The couple also paid me a year in advance for the maintenance. we were set to start early in the AM each week as were her instructions, then when we showed up the next week she decided she wanted to be there supervising (which I thought was because she didn't want us to accidentally hurt her beloved flowers) and she was unavailable 1st thing in the AM. so I had to reorganize my route and make her the last stop of the day. Then every week she presented us with instructions and basically had us doing things outside the original agreement, in fact, we rarely do weeds until it's a small section of overgrown weeds that she has us finally do, and there can be NO collateral damage. It makes not much diff. to me because we allocate a certain amount of man hours per week (1.5 max) so after 45 minutes we're gone no matter what. since we made her the last stop, it greatly varies what time we arrive(based on troubles and setbacks throughout the day) so recently she said "we need to figure out how to get you here at a set time" (lol) so we're now back to first stop AM. The issues are; 1) we often don't have on board the things we need to do what she asks, so we have to bring it the following week (ladders, hedge trimmers etc... and then we gotta work around it all day- but this is not about "how can I carry more stuff" 2)we are about to go to our winter schedule so no matter what, we are coming 2x/month maximum starting in December. 3) I'm really wanting to get back to what the original plan was. I am going to throw it on them in march, and I've already been paid so they just have to take it- it's the plan they agreed to. and when I go dormant this winter she will still have weeds everywhere and that is tuff ducks, I'm keeping my winter schedule despite the work needed because if we went with the original plan it would be caught up. I know it's my fault for letting it get to this point, but I kinda assumed that her supervision was to protect her flowers, not to get slave boys. and 2 weeks after she gave me the check for over $2K for pre paid maint. I had that money spoken for. I just need some continuity and I can no longer accommodate her whims. I know I'd be well within my rights to say sorry, we are now weeding and doing the lawn and nothing else follows AND we are here when we can get here.- she's already paid. other than that she's a very nice lady, I like her and her husband. my plan is to continue through winter but only come when we normally would, (which would blow her "schedule" right out because it would then not even be a specific week.)and then in march going to the regular schedule of weeding weekly- NO LISTS.......sorry. what would some of you do?