Crew bonus for no call backs

Discussion in 'Business Operations' started by grassmasterswilson, Jun 27, 2013.

  1. grassmasterswilson

    grassmasterswilson LawnSite Platinum Member
    from nc
    Posts: 4,540

    Any of you have a reward type program to reward great service with no call backs from customers? I'm looking to reward my crew if they can get the list finished in 40 hours(with the route and list they should be able to do it in 35-40 hrs) with no call backs.

    I'd be happy to pay a guy a premium wage if I knew they did the highest quality work but often it takes time to weed those guys out.

    I was thinking of a weekly bonus of around 6% of the weekly gross.

    What has worked for you to ensure quality remained high?
     
  2. Laner

    Laner LawnSite Senior Member
    Posts: 325

    No, but been thinking of a way to reward employees for a job well done and without call backs. Those call backs cost a lot of time and money. I have done a lawn/snow bonus, for employees that do good work and can limit the call backs. I have taken the number of hours they worked during the lawn season and put a bonus percent on those hours and paid that out in mid-December. Winter work bonus was paid in early Spring, based on number of hours of work during the winter and quality of work performed.
     

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