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Cub Cadet - Why the Bad Rap!

Discussion in 'Lawn Mowing' started by CraigPLC, Sep 29, 2012.

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  1. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Posts: 2,717

    That means you have a few dealers to burn through with CC. Judging by previous posts I would go with CC for the simple fact when you burn one dealer you can jump to the next......
  2. Greg78

    Greg78 LawnSite Silver Member
    Posts: 2,010

    So why don't you buy a Dixie Chopper then?
  3. Green_Pips

    Green_Pips LawnSite Member
    Posts: 68

    One would hope for the dealers sake that news would travel, to prevent the dealer from dealing with guys like Craig. It just does not seem like it would be worth it for all the damage that may have done by Craig and his unrealistic expectations and fantasies when it comes to customer service and service after the sale.
  4. jimjoy12

    jimjoy12 LawnSite Member
    Posts: 49

    pipe dreams make for cheap buys on craig list
  5. Greyst1

    Greyst1 LawnSite Senior Member
    Posts: 897

    Boy o boy, with all due respect i bet you are just another check collecting buck passing typical American.....Not being mean, just making an observation.

    As soon as you realize why his dealer ultimately should own this cluster mess, you might understand what being an innovator is.

    Be an innovator, not an imitator.
    Last edited: Oct 1, 2012
  6. buckhigh

    buckhigh LawnSite Senior Member
    Posts: 279

    Are you on BB's payroll? How much do they stuff your $pockets$ with for protection on here? Your comments are ignorant with no merit whatsoever.
    Posted via Mobile Device
  7. CraigPLC

    CraigPLC LawnSite Member
    Posts: 194

    LOL!!! If nothing else, you are a source of amusement. I know customer service, for as I said, I was in auto sales from 2000 to 2011. In fact I was salesman of the year in 2004, 2005, 2006, and then was promoted to a F&I Manager, and then a Sales Manager. What made me a good salesman was that when a customer had a problem, I went and picked up their vehicle, and left them my demo. Then keep them updated throughout the process, and when their vehicle was ready, I made sure it was completely detailed, tank filled, and I would delivered their vehicle back to them. Then the next day, I followed up and made sure they were satisfied, and then again a week later. In one case the problem was out of the dealership's hand, and it had to be resolved with the manufacturer, and they wanted to work it through the process before declaring it a lemon and replacing the vehicle. I met with the DOM and then pushed my way up the line until I was face to face with the Executive VP of North American Operations. Which he was impressed that a salesman would go out of his way to assure his customer was being taken care of, and he authorized a replacement vehicle and threw in a custom set of wheels the customer liked. Now... my manager, and GM wasn't as thrilled with me, but after the dealership got some recognition from the manufacturer, all was good.

    Point being, I know how I worked as a salesman, I know how I worked as a Manager, and my CSI was sterling!!!

    And no... I am not going back into car sales, because car sales today are a joke! They hire burger flippers who are happy as hell making $250-$300 a week and the poor kids are working 60-hours a week. I typically made $1250 a car and averaged $950 - but that was before the internet truly killed car sales. The only ones making money anymore are the managers who get 7-15% of every car sold.
    Last edited: Oct 1, 2012
  8. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Posts: 2,717

    The problem is the dealer did try to fix the mess. Bringing in a BB sales rep to see what problems the OP had. The other thing is no one has heard the dealers side of the story. As an unsatisfied consumer Craig's judgment of the situation may be impaired due to hi frustration with the situation. Craig never mentions trying to get a new BB, or a different model from the dealer, just that they are liars selling an inferior product which by his own admission he never tested. Being in sales and describing the prcedures you used Craig, don't you think you would follow the same lines as a consumer? I hope all involved in this mess can find a resolution and put this behind them.
  9. kawasaki guy

    kawasaki guy LawnSite Fanatic
    Male, from S. New Jersey
    Posts: 11,762

    how much would want for the bad boy if you get a new mower?
  10. CraigPLC

    CraigPLC LawnSite Member
    Posts: 194

    I couldn't sell it or trade it in anywhere near what I would want, so I will drag it around until I can get all the write offs I can get out of it, and then donate it to a charity organization.
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