Hey guys, This is happening to me more and more, and I'm trying not to get taken advantage of everytime I do a job. So I have a customer where we went over typical price for a paver walkway...things that figure into the cost. Removing the concrete pathway, and installing a new paver walkway. I said specifically, keeping it in the same spot decreases excavation and cost. Also, the more corners and turns, the higher the price. So we agreed that there would be two turns, one right off the stoop, and another right at the end. Wouldn't you know it, while I'm there, she tells me that she wants the whole walkway (60 foot run) to zig zag back and forth down to the driveway, and wants it pulled away from the house a few more feet than the original drive. I didn't want to get into the conversation about what we discussed and how my estimate didn't incorporate these changes....so I just did whatever to please her. Now, we're building a retaining wall on both sides of the driveway around the culvert to clean it up a little, and again the customer is requesting that more time cutting should be spent. The block was picked by them, and they're not fond of the way the back of the block will look from the driveway side, and want me to cut block and fill in the back with cut block. Mind you, they're also replacing the drive when I'm done. How do I tactfully go about telling them that wasn't included in the estimate? Seems in order to prevent next time, I have to get even more specific with my estimate. I'm not trying to be crazy specific in my estimates, but that's going to be the way it's gotta be I suppose.