I got a phone call from a customer, claiming our mowers did some damage. She said she was having issues with some mowing for the past couple of months, but did not call. Now she noticed some building damage. We last cut the lawn two weeks ago, due to the grass going dormant. I have not looked at the damage yet, but I am having a hard time justifying paying for it, when they did not call earlier. The building is an older building which they are trying to sell and other people do various lawn/upkeep work on the property. I understand the reputation stuff and whether we want to keep the customer or not, but if this damage is $400-$500, we have just paid this customer to mow for the season. What are your thoughts?