This customer has been a PITA since day one with their property. Contract Started 03/01/09 and ends 02/29/10 and pays $247.96 a month. Takes 15 yards of mulch at 1" 1X annually. 20 min to mow and trim - $40 a mow April- October and 10 fert/squirts and aerate overseed. LEAVES out of the a$$ In the contract it did say the property will be mowed on a weekly basis or as needed. And also says leaves will be removed off the lawn and out of the landscape beds on a weekly or as needed basis. Starting the first of September it takes about an hour for one man each week to blow all the leaves and starting in October it takes about 2 hours for one man each week to blow their leaves and November about 1.5 for one man if one week. I have been there every week, we have received a lot of rain the past 6 weeks. the last week of October the property was done in 10 days, I would come on Fridays and that last friday it was pouring down from the late tropical storm that came through and so I returned on the following Monday. So far in November I was there on 11/3 which took 3 hours, and 11/16 which took 3.5 hours for the leaves. Customer called our office Thanksgiving day and said we have violated the contract and he is sorry to tell me but don't come back to his property, I have skipped his lawn 3 times in the last 6 weeks..... blahh This guy is in his mid 50's...from NJ and a hardballing yankee. Ok, yes I did violate the contract I guess to say but it has been very hard on us with all the rain. He is playing it smart, he found a way to get out of the contract so he can save $247.96 a month for November, December, January, and February when there is very little to no work to be done. How would you handle this situation?? - I have no argument - I am loosing $1,000 for the rest of the winter which there is not much to do at the property anymore - I don't want to create an enemy I told him I had a meeting I was running late for and asked if I could stop by his house in the A.M. to talk to him. I'm not about laying out excuses... I'm considering just showing up taking care of the leaves, when he comes outside I will turn off the blower and say I'm sorry, don't worry there is no charge for this I will explain when I'm through.. and after I do it just again knock on the door and say I'm again very sorry and don't worry about today, the contract is void, I feel I need to make it up to you, and I am also going to come back in 2 weeks and finish up any remaining leaves free of charge. That way yes he is dissatisfied but no longer an enemy or pissed off.