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customer compains $35.00 is killing her pocket book.

Discussion in 'Lawn Mowing' started by David Hartzog, Oct 5, 2000.

  1. David Hartzog

    David Hartzog Banned
    Posts: 532

    I did a yard clean up most work was in the shrubs pulling weeds,weedeating,spaying post and round up then laying straw down.(customer paid for straw)also trimmed plants in rear cut grass and spayed round up in back. I send the bill and charged my lowest possable rate 4 Hours $35.00 = $140.00
    Now she is mad;Am i ripping her off? Or am i fare please comment so i know and show this as a print out to her.
    Thank you
    David Hartzog
  2. River Hill

    River Hill LawnSite Member
    Posts: 122

    David you are the one who is getting ripped off!
  3. scottb

    scottb LawnSite Senior Member
    Posts: 408

    Sounds like you were more than fair.I dont know how you could stand to take any less. If she wants to pay some one miminum wage she should try a junior high kid,who doesnt know any better.
  4. Scraper

    Scraper LawnSite Bronze Member
    Posts: 1,656

    Sounds as though SHE'S killing YOUR wallet!
  5. AB Lawn Care

    AB Lawn Care LawnSite Senior Member
    from Ontario
    Posts: 585

    She is just one of those clients that I would put in my black book.As soon as you have a full work load,kick her off your list and find someone who is not going to complain!
  6. Lazer

    Lazer LawnSite Bronze Member
    Posts: 1,446

    That's the going rate for hourly work.

    Unless you dillie-dallied around, that is MORE than fair.
  7. LazerZ101

    LazerZ101 Banned
    Posts: 22

    $35/hour? Man, how do you sleep at night? Just kidding....

    The LEAST I've charged for clean-up is $50/hour. I currently have 3 cleanups to finish and we're charging $65/manhour in a not-so-rich area! You are charging MORE than a fair rate, definately under-rating yourself. Good luck.

    H&H LawnCare
  8. Lanelle

    Lanelle LawnSite Bronze Member
    Posts: 1,361

    That's a very reasonable price. Did you haul away any debris? If so, there should have been a haul charge for that service. Had you charged her by the jobs that you performed, rather than an hourly rate, it certainly would have come to even more money.
  9. greenlawncare

    greenlawncare LawnSite Member
    Posts: 105

    There are four types of clients:

    (1) Ones who can afford the service and do so without a fuss.

    (2) Ones who can afford the service, but make a fuss for whatever reason.

    (3) Ones who CANNOT afford the service, but want it either because their neighbors get it, or they have the misconception that they are "above" it.

    (4) Ones who CANNOT "afford" the service, but have to get it because they are physically unable to do it themselves.

    What type is she? Probably number 2 or 3. Number 1's are great but hard to come by. If she's a number 3 then she's gonzo anyway, do what's the point in giving a break? If she's number 2, you just gotta make sure she feels like she's not getting ripped off, so a simple explanation of how your costs work will do. If she's number 4.......well that's up to you.....

  10. curlawngreen

    curlawngreen Banned
    Posts: 309

    Why didn't you charge her for the round-up also?

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