Customer complaint: Finish my lawn before moving to the next!

Discussion in 'Lawn Mowing' started by Eddie B, Aug 3, 2005.

  1. Eddie B

    Eddie B LawnSite Senior Member
    from gone
    Posts: 859

    On solo days, when doing a number of lawns on one culdesac, I often mow all the lawns first, then trim. A customer complained today, he wants his lawn complete before I move onto the next. How do you guys do this when running solo?
     
  2. Master Po

    Master Po LawnSite Member
    Posts: 51

    I do the same. If he is a valued customer or if he pays well, I would attempt a compromise.
     
  3. ChadA

    ChadA LawnSite Senior Member
    Posts: 521

    I do the same as you do. Saves a ton of time. Explain this to them. It's not like your gone for half the day with clippings left all over there driveway and sidewalks. I would never never let a customer tell me how to mow my yards. Thats why there paying you.
     
  4. gogetter

    gogetter Banned
    Posts: 3,256


    Did he give a reason why? If he insisted, I'd probably have to drop him. I feel that's an unreasonable request. If he couldn't understand why it was being done that way, then I'd explain that I can't meet his needs and ask if he'd like me to continue until he finds another LCO.
     
  5. lawnguyland

    lawnguyland LawnSite Bronze Member
    Posts: 1,108

    Sounds like an annoying customer to me.

    1. Say ok, but it'll cost you 10$ more per week. IF yes good, if not...
    2. Get rid of him, sounds like a dorken head and future PITA
     
  6. jimslawns

    jimslawns LawnSite Senior Member
    Posts: 283

    What about mowing towards his house (mow him last) Trim away (he gets trimmed first) that way you end up doing his house as the first unit completed and you don't leave his property?
     
  7. SHOWCASE LAWNS LLC

    SHOWCASE LAWNS LLC LawnSite Member
    Posts: 238

    SOUNDS LIKE THIS GUY IS ANOTHER WANNA BE STUFFED SHIRT SNOB..........BUT BEFORE DUMPING HIM EXPLAIN HOW YOU DO THINGS AND THAT JUST LIKE HENRY FORD DID .............YOU DO YOUR LAWNS ASSMEBLY LINE STYLE TO KEEP PRICES IN LINE AND EFFICIENCY UP. OR.................DO ALL THE OTHERS FIRST EVERY TIME THEN DO HIS DEAD LAST. payup
     
  8. SHOWCASE LAWNS LLC

    SHOWCASE LAWNS LLC LawnSite Member
    Posts: 238

    JIM YOU BEAT ME TO THE PUNCH :angry: .................................OH WELL ITS ALL GOOD
     
  9. launboy

    launboy LawnSite Senior Member
    from indiana
    Posts: 273

    you want to know what to say i'll tell you, you say, "hay pal do i come to your place of buisness and tell you how to do your job, NO, i don't. so go back in your air conditioned aboad, wait til im done and then come out and roll around in the beautifully cut lawn. :D
     
  10. arborist-28

    arborist-28 LawnSite Member
    Posts: 246

    his request really doesn't make alot of sense to me .. unless his yard doesn't get completed which doesn't sound like the case @ all ... I would try to explain the reasoning behind your work habits and maybe he will reconsider...if he won't then there is definately something wrong with this guy and wouldn't be a costumer that I would want to do business with if I didn't have to ..c
     

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