VERY long story here, but made short, i have a customer i started work for on 9-19, completed 10-4. He was happy and thrilled with what he was getting until 10-3-06 when some friend of his from up north at another landscape company told him I was ripping him off, badly! Yet the customer had added onto this job the entire time. I went from a garden design from just the back of his house around a large walkway and patio to the entire side and front of his house and work on his poor lawn including grading in the back of his 1.5 acre lot. Now the bill went from 6k~, when he already added almost 4k in work the day the job started. Ive emailed him updated invoices/quotes for this job within 2 days of the change each time. The total at the end came to 21k after 7% sales tax. He gave me a $2,500 deposit before the start "for a 6k job". Then another $5,000 7 days into it, because ive already spent nearly 6k for supplies etc. Im finished the job and was at his house 2 days ago Pressure washing every sidewalk, curbs, long asphault driveway and even the roadway where the mulch and topsoil was during the job. Hes started to complain about everything at the very end after talking to his friend that claims this entire job is no more than 10-12k in work, labor and supplies. I have nearly 10k in labor for 198 man hours not including the last two partial days i or my helper was at the site and almost 10k in supplies and over 187 plants, trees, shrubs, grasses etc. He now has a bill of $21,xxx after 7% sales tax and is stating since his friend said its only 10-12k in work, hes willing to give me 15k total for everything and thats it. After paying my employees, gas and operating expenses for nearly two weeks of work and then all supplies, there isnt much left for myself from a billed 21k job Ive tried to accomodate his every complaint at the very end, only to recieve another email with 10 more. I even offered him a $1,440.00 discount with this job that I would give him a 2007 lawn contract paid in full for April-October next year. His cuts are $45.00 each plus tax and thats comming down from $55.00 for a 1.5 acre property. He basically said stick it today with that discount and he will stay with his current company next year, which he has been bitching about since i first met with him Theyre also a small company, no bigger than myself but very unprofessional, in many aspects. Im finally registered all commercial, and commercially insured with 2,000,000 liablility and seems im off to a great start with the additional company professionalism. What have you done in a similar situation? I know some of your companies may work on MUCH larger jobs than this or it could be a $1,500 job. Id like to hear your opinions. Ive spent the last 3 hours breaking down the entire 6 page bill for this customer finally to identify EVERY item hes purchased for this landscape job and every Labor related thing performed on his property accounting for the total hours.