Customer doing something odd?

Discussion in 'Lawn Mowing' started by MikeKle, Jun 24, 2010.

  1. MikeKle

    MikeKle LawnSite Platinum Member
    Posts: 4,253

    I picked up this new account a couple months ago, It is 2 guys that recently moved up here from down in KY, and yes , they are a gay couple, Im assuming thats why they moved up here, but everything went fine for the first few weeks, their yard is super easy, no obstacles, fences or anything, just open, flat yard, and pretty small too, a few weeks ago, I get there and it was mowed already, so I call the guy and he says his BF and him got into an argument and he had to get some aggression out, so he went and mowed the yard himself, and apologized for not calling me about it, well, I show up there yesterday, and it was mowed again. I didnt bother calling this time though, but Im not going to keep driving there if they are going to mow it. I think they are the type that like to have a lawn guy on "standby", so when they dont feel like doing it, they know it will get done. If this is the case, then Im going to have to charge accordingly then, but I get the feeling they wont like that! I am only putting up with them over this because their yard is so easy and close to my house.
     
  2. SchnabelLawnCare

    SchnabelLawnCare LawnSite Senior Member
    Posts: 709

    Well if they are gay, then they don't like your prancing bikini employee...
     
  3. MikeKle

    MikeKle LawnSite Platinum Member
    Posts: 4,253

    Maybe I should have mowed their yard without a shirt on and some tight little jean shorts?!!! I wouldnt dare do that, as my farmers tan is horrible!
     
  4. MIarchery

    MIarchery LawnSite Member
    Posts: 18

    You should have hired a gay guy to mow naked. You defiantly would still be doing it.
     
  5. Fireguy97

    Fireguy97 LawnSite Senior Member
    Posts: 394

    I don't understand the point of this thread. Are you trying to impress someone that you mow for gays? How about doing something that will actually make some sense and talk to them about it when you give them a bill for your time already allocated and spent.

    Mick
     
  6. MarcSmith

    MarcSmith LawnSite Fanatic
    Posts: 7,157

    So its odd that a customer is cutting their own grass?

    Do you have a contract, or is just a pay as you go?

    basically you are in the service industry, people call you you to get work done. Some time they call and schedule work, some times they call and need your services sooner rather than later...

    Customers control the money and as such they can, to a point, dictate the terms. this is one reason I never did the pay as you mow plans. they could tell you to skip a week, and let it get long, ect. a yearly maintenance plan with amortized monthly billing was the way to weed out the customers who wanted to "control" your mowing schedule.
     
  7. RLS24

    RLS24 LawnSite Bronze Member
    Posts: 1,597

    Just say "this is the day I am going to be in the area working, if you want the lawn cut that week you need to call me by this day and let me know that you want it cut" and if its something you're already going out of your way to do then just drop them.
     
  8. lotsagrass

    lotsagrass LawnSite Senior Member
    Posts: 610

    If they start telling you they've got some friend named 'John Thomas' they want you to meet, run! :waving:
     
  9. a "per-cut" down in Florida is a losing situation. Most of the time they want every other week in which you are cutting through mountains of grass putting more wear on your mower. They don't do any extras and in the winter you get practically no income. You can have your $80 for 2 cuts. I'll take customers who want a nice looking yard year round.
     
  10. mowisme

    mowisme LawnSite Senior Member
    Posts: 887

    If you need the work- I'd tell them you alloted this day in your schedule..If it is going to be mowed, no problem but you need to know day before so you don't waste your time/fuel. Remind them you work out your route according to your accounts and locations. Like I said thou..'IF' you need the Work- Work it out that if they mow..they MUST inform you in advance- you can live with that..and it only is respectful on their part. If they don't call..and it is mowed, I'd charge 1/2 for your time and fuel. This should be talked to them about- better yet in contract. Personally- first time they mow without telling me- I'd ask why. Second time I'd charge 1/2. third time I'd leave a termination of service note..or call them and not look back. If you really don't need the work- I'd tell them either it's you or them. or at least you'll only mow when time permits unless they are comitted to you doing the mowing. Be careful Mike- don't stay for lunch if they invite you in. Trust me..I dealt with one as a teen-they can be persistant and some can be..well very good at manipulating. Bring the GF with you couple times to trim- then they'll know for sure know where you stand.
     
    Last edited: Jun 24, 2010

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