Customer etiquette

Discussion in 'Business Operations' started by longislandlawn, Apr 8, 2013.

  1. longislandlawn

    longislandlawn LawnSite Member
    Posts: 131

    I was at a house estimating for mulch, while I was in the middle of measuring, cops, emts and a ambulance , show up to the house. Someone in the house got hurt not the homeowner though. The homeowner was outside with the emts, and I said that I will come back at better time and left

    Should call back to reschedule for the estimate in a couple of days or wait for them to call me?
     
  2. DavidsonLandscaping

    DavidsonLandscaping LawnSite Senior Member
    Posts: 303

    Call them, makes you look more concerned.
    Posted via Mobile Device
     
  3. STIHL GUY

    STIHL GUY LawnSite Fanatic
    from CT
    Posts: 5,225

    I agree..call and make sure everything is ok then see if you can reschedule
    Posted via Mobile Device
     
  4. zechstoker

    zechstoker LawnSite Senior Member
    Posts: 976

    I second that.
     

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