Customer Expectations Yesterday was the first time I have been bit this year by a customer. This person has a dreaded trampoline stuffed in the back corner of his lot up against his fence. I haven't been cutting in the corner or underneath it due to the fact that my equipment won't allow. Well, I showed up yesterday and the trampoline is pulled out in the middle of the yard and he is standing there saying, "I thought you have been cutting that all summer?" I proceed to tell him that I don't have a way of getting back there and he informs me I need to have either him or his daughters help move it each time. I was rather appalled at this being an issue and just shook it off and went back to my business. I guess it was my fault for not going over his expectations for such obstacles, but I cannot spend the time every cut to move the trampoline unless I tack on a charge each With that in mind, I want to compile a list of items that may propose problems in customer expectations so I can outline in a contract for next season. 1. Movement of Trampoline 2. Wear of Wooden fencing due to string trimmer 3. Pickup of toys and/or hoses 4. Growth between fences that have 2-5 inch gap where you cannot get trimmer head inbetween. 4. More to come..... Also, how does everyone handle growth behind AC units since it is often impossible to get equipment behind it to trim? Thanks!!