1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

Customer going goofy

Discussion in 'Lawn Mowing' started by MOW ED, Jul 18, 2000.

  1. jeffyr

    jeffyr LawnSite Senior Member
    Posts: 876

    Mow Ed,<p>I have one for you. One of my customers...always happy and sometimes even too chatty, accused me of destroying her front lawn this year. It thins out every year in late may from all of the shade. She yelled that she workd too hard on her lawn to let me ruin it. She works hard....last time I checked I was the one with the mower. I politely explained the reason for what was happening, and raked out the dead and reseeded for nothing anyway. The following week in talking to her I learned that she hurt her leg and was on medication.<br>My point is , maybe they are tired of you, and maybe other things could be contributing to the problem he had with you and you were the target. This woman is a good customer, so the 15 minutes and $5 woth of seed was worth it....although I don't even think she remembers going off on me.<br>I'm making this into a psyche forum.<br>Sorry about that.<br>:)<br><p><font size="1">Edited by: jeffyr
  2. MOW ED

    MOW ED LawnSite Fanatic
    Posts: 5,028

    In my initial phone conversation the customer asked that I call him later in the week, tomorrow (saturday) I will call him and go over to his house to see what I can do. <br>I appreciate all the replies and this will help me greatly tomorrow. <p>I will post an update.

Share This Page