customer haggling????

Discussion in 'Lawn Mowing' started by MIDSOUTH, Oct 2, 2000.

  1. MIDSOUTH

    MIDSOUTH LawnSite Senior Member
    Posts: 320

    it makes me so angry when i go into the upper class portion of town and the people try to haggle you down,but when you are in the middle to lower class part of town,people take your estimate and do not try to haggle you down,do any of you notice this.what is your minumun charge to drop the gate-mine is 35.00 no matter how small the yard is-i do have 3 or 4 25.00 yards and a couple of 30 dollar yards,but that is because i took them on when i first started and needed the work,i think i am going to keep these at these rates because they are good customers and most are side by side-so you kill two birds with one stone.is this a good idea or would you all bump them up to 35.00?
     
  2. LazerZ101

    LazerZ101 Banned
    Posts: 22

    It appears to me that if your work speaks for itself, they shouldent mind the increase so much. Just make sure you do a killer job so they know they are getting what they pay for.

    Scott
     
  3. mdb landscaping

    mdb landscaping LawnSite Silver Member
    Posts: 2,205

    i also have encountered the upscale lawns owners to haggle you down quite a bit. the lowest i go is 30.00, but im going to bump it up a little this spring. as for the old customers at 25.oo. i would keep them at this rate. i too have a few at 25 because i first started out with them. its worth it so they will pass your name along and as long as they enjoy the work, you will keep getting calls from people your customer referred to you.
     
  4. mowerman90

    mowerman90 LawnSite Bronze Member
    Posts: 1,491

    Money talks, B.S. walks,!!! What makes them feel they deserve any more of a break than the next guy. I run into this all the time. The middle to lower class neighborhood account always pays on or before the due date too. The upper crust types are always the ones that are late or just before the late payment date kicks in.
     
  5. 65hoss

    65hoss LawnSite Fanatic
    Posts: 6,360

    Be very careful about raising their prices. They will always be a good reference and can really help if you are trying to get a client that wants to know if you are reliable long term. The ones with you for 1 yr can't compare with the customers that can say your great for 5 yrs.
     
  6. Charles

    Charles Moderator Staff Member
    Posts: 7,952

    I go up a little bit on ALL my customers every year. Most of them expect you to raise you prices to keep up with inflation. You have to use a good bit of salesmanship when you own a biz. The chicken way out is to keep the prices the same for long term customers. You are making less money each year when you do that. That is a fact jack. I try to make my mininum for new jobs higher each year also. hey a local store raised my beer prices on a case 3$ in one year. So I got to keep up :)
     
  7. Getmow

    Getmow LawnSite Senior Member
    from VA
    Posts: 445

    Like most of you I still have some of the 25 to 30 dollar yards. Their price is the same as it was 11 years ago!!! These are a select few that I KNOW iam am still making a little money on and it is good for the little old ladies. Unfortunately they are all slowing fading...no more pound cakes, coffee or other treats, worst of all no more of the great relationships or unrequested history lessons. They all are missed.

    As for the uppercrust...They will either pay a fair price or they can take advantage of someone else. I am sorry to say that the "new" little old ladies have to pay a fair price too.
     
  8. Lazer

    Lazer LawnSite Bronze Member
    Posts: 1,446

    They didn't get to live in the elite neighborhoods by giving all their money away.
     
  9. leeslawncare

    leeslawncare LawnSite Senior Member
    Posts: 649

    I know what you mean about the rich being cheap.whats bad is when the ol blue hair ladies on a fixed income don't mind paying for good work an the stock broker tries to squeeze every dime!!!I got a couple 25$'s but they are either long time clients family or friends w/small lawns .What kinda price do most of you guys go up every year???I'am gonna raisemost of mine this year,skipped last year. my contracts i go up 10% but what would be a good one for residentals?Looking for some opinions.
     
  10. jaclawn

    jaclawn LawnSite Senior Member
    Posts: 490

    Many, Many years ago, I quoted a woman $25. She told me that she could only go for $24.
     

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