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Customer is always right?

Discussion in 'Irrigation' started by irritation, Aug 4, 2011.

  1. irritation

    irritation LawnSite Gold Member
    Posts: 3,139

    Not in this biz.

    Just got off the phone with an irate customer. From his description it's a maxi-paw that quit rotating and, according to him, I missed it during spring start up.:rolleyes: Said his grass is dying.:) Wants me to repair at no cost to him.:hammerhead:

    Most understand that a 20 year old system is bound to have failures but some think spring start up will ensure a trouble free system all summer and if a problem arises, it's my fault and I should come back and repair for free.

    I tried to explain it to him how it is but he didn't get it and remained pissed off. "Will, you just lost my service and I have no problem losing PITA customers. I turn down more new customers that are closer and have newer systems".
     
  2. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Posts: 46,429

    it is your fault - get over there and fix that system ;)
     
  3. AI Inc

    AI Inc LawnSite Fanatic
    Posts: 25,149

    " if I had the ability to see whats going to break in the future do you realy think I would be working in the effing mud"?
     
  4. KrayzKajun

    KrayzKajun LawnSite Fanatic
    Posts: 10,742

    Surprised he didn't blame the "Lawn Guy" lol
    Posted via Mobile Device
     
  5. irritation

    irritation LawnSite Gold Member
    Posts: 3,139

    You're right. :cry: Should I replace his lawn too? :)
     
  6. irritation

    irritation LawnSite Gold Member
    Posts: 3,139

    Not me, it's always the sprinkler guy's fault. It's either too much water or not enough sometimes both.
     
  7. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Posts: 46,429

    I always liked the "sprinklers killed my lawn" after a new border planting blocks the only sunlight the lawn was receiving
     
  8. irritation

    irritation LawnSite Gold Member
    Posts: 3,139

    No, it's "I must have a leak" after they build a bed that works like a dam.
     
  9. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Posts: 46,429

    I used to think "extend a bed" meant a horizontal spread, but I learned that it can mean dumping a foot or more of fill over heads and valves. :mad:
     
  10. irritation

    irritation LawnSite Gold Member
    Posts: 3,139

    Adding or extending beds should have nothing to do with the design of the sprinkler system.:rolleyes:
     

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