dear valued customer......this letter is being sent to all of our clients, and is not meant to single anyone one out. first off, let me thank each and everyone of you for your patronage. it's only a couple short months into the 2005 season, yet we have met, and exceeded our companies growth goals. unlike most of our competitors....for the safety of our clients, our employees, and to provide you with the best service possible, we carry the neccesary insurences, state licensing, and attend regular training thru the state so we are updated on new products, and techniques. our employees attend weekly safety meetings, and training sessions. all of this cost money, yet we consider ourselves a moderately priced service. our long time customers are familiar with our policies, and for our newer clients, everything should be covered in your service agreement. i do need to touch on a few subjects. in order to keep our prices competitive, our goal is to provide you with the best service possible, while still keeping in the time frame we anticipated when we priced your property. anything extra that needs to be done must be charged extra. a fallen limb, a pile of branches, etc , anything not involved in the grass cutting procedure. blade height adjustments: our training and experience teaches us what height your lawn should be cut at, pending weather conditions. all of our properties will be cut at the same height. if you request a height change, $3-$5 , per occurence, will be charged to your monthy invoice. bagging grass: if you wish to have your lawn bagged, you must provide a receptacle for the grass. if no receptacle is provided, there will be a fee of $3-$10 per occurence, added to your next invoice. anything extra that you request, will be charged accordingly. if you need to know the price , ask with your request. if not, no price will be quoted, but will be added to your invoice. for our customers that pay for "weekly cleaning", there was a certain amount of time anticipated for the weekly cleaning, should conditions exceed this timeframe, an added fee will be applied to your next invoice. conflict of opinion: we are trained, experienced professionals. if a client asks us to provide a service that is inconsistant with industry standards, we will advise against it. if customer then insists, we may provide service but only with a detailed consent form stating we did in fact advise against it. under no circumstances will we provide any service that we feel is unsafe to you, us, your property, or your neighbors, the atmoshpere, etc. PAYMENTS: payments must be made by the agreed due date. back dateing a check is not acceptible, the postmark on the envelope will be used to determine wether or not payment was sent on time. they must reach our office BY THE DUE DATE. late fees will be stricly enforced, no exceptions (sorry aunt louise). will write more later....gotta fly. opinions so far? plain and simple, the point i'm trying to get across, is that everything, not accounted for during original quote, must be charged extra. i don't care if it's a dollar, $2 bucks, or a thousand. of course all this is in thier service agreement, but, do u think they really read that?