There must be a formal name for this. I would have done a search but didn't know where to start. Customer is WAY late on their bill. Show up 1/2 doz. times, get different excuses from the daughter (Not home, their sleeping, I don't speak English well....yada whatever). Finally drive by at an odd time, both garage doors open with both cars. Gentleman comes to the door and I kindly ask for my check. He yells at his wife to write the check, and comes outside to talk. Makes up some B.S. excuse that we didn't blow off his back porch the last few times we were there, and I need to tell my guys to be better at it. Well, I was the guy who did the blowing everytime at his property, so I know he's full of crap. So customer blows you off, refuses to pay until you hound them, then tries to turn it around and claim you did poor work. Another one today that wanted a schedule change, but wanted it to be pushed almost 3 weeks ahead (he is a bi-weekly). I called to tell him we would be there today. His back gate was locked, which we found out half way through the front lawn. Called him to let him know, and he left me the message stating that he thought we were starting NEXT week, and Oh by the way....the front didn't even look mowed to me. More crap considering he's bi-weekly and we darn near scalp his yard each time, AND again I was on the crew. So what is it guys, what's the word or phrase for this common action of complete lack of honesty or pride our customers have as they spoon us this? Or maybe it's just me and I'm on a streak?