Customer Moved, Should I knock on door!

Discussion in 'Lawn Mowing' started by MOOSE, Jan 11, 2003.

  1. MOOSE

    MOOSE LawnSite Senior Member
    Posts: 393

    One of my customers moved and new people are moving this week. Should I wait for them to possibly call or knock on there door in mid march.
    This job is a big job and would hate too lose it. It brought in $5400 last year on contract terms.

    Thanks
     
  2. Heller Landscaping

    Heller Landscaping LawnSite Member
    Posts: 204

    What are you waiting for?:confused: :)
     
  3. bubble boy

    bubble boy LawnSite Bronze Member
    Posts: 1,020

    worst they can say is no.

    i would not go in expecting them to sign though.
     
  4. 65hoss

    65hoss LawnSite Fanatic
    Posts: 6,360

    I wouldn't wait until March. Get your name in there RIGHT NOW.
     
  5. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    Wait until mid-March and you might be SOL my friend, Go introduce yourself a day or so after they have settled in.

    Something I have done in the past was to have a typed up sheet of paper for all new relocated people. It would list restraurants, movie threaters, shopping malls, food stores, dry cleaners, etc. of places that I knew were reputable.

    People new to the area ususally don't have a clue where to find things in the beginning. Extend a helping hand like what I mentioned and it many times makes a big difference. Try it...it works
     
  6. KenH

    KenH LawnSite Bronze Member
    from CT
    Posts: 1,622

    In the future, if you know your customer is moving, ask them to put in a good word for you to the new tenants.
     
  7. TaylorLawn

    TaylorLawn LawnSite Member
    Posts: 195

    Introduce yourself asap, but try not to be pushy, offer your services if needed, and welcome them to the area....one of my best customers is someone who moved in about 5 years ago into an existing account.......never missed a cut!!! Eric
     
  8. Turfdude

    Turfdude LawnSite Bronze Member
    Posts: 1,900

    I find a lot of times that if my clients are happy w/our services that they actually will take my business card and/or other literature to settlement w/ them. Many upscale accounts takeprideintheir properties and wish to see themkept up. They do the leg work for you.

    Bob
     
  9. Earthscapes

    Earthscapes LawnSite Member
    from WNY
    Posts: 63

    Turfdude took the words right out of my mouth....

    1 customer i had moved last fall..... i stopped by to greet the new people while they were pushing thier 21", and i was mowing next door. They said my prices were too high and gave me a rude look,so then they called a few weeks back for snowplowing (almost 1/2 way through the season) and i didn't even bother returning the call.

    Some you get back some you loose.it's all part of the game
     
  10. bob

    bob LawnSite Platinum Member
    from DE
    Posts: 4,254

    Wait until the end of Feb. Their busy, getting unpacked and staightening the belongings out. If you went right now, you might scare them away.
     

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