So, I go cut this guys grass on Friday, and he is not home so I leave an invoice. The next day, Saturday, it rained heavy. On Sunday, it was sunny almost all day. Sunday night, when it was dark he gets home. (I know this because I live in his neighborhood.) Since its dark he has not seen it yet. Then on Monday he sees it for the 1st time, and he finds the invoice. He calls me up and tells me has my check and that he wants to talk to me. (almost always means bad news). So when I arrive he gives me the check and walks me through the yard. He told me that the back yard looks really great but the front yard not so much. He says it looks like it has barely been cut. I wanted to say are you stupid, your front lawn is almost all weeds and I cut it Friday and it probably grew a good bit since then especially since weeds grow faster than grass. And then he points out an area in that back yard that needs to be cut. It looks like it has not been cut in 2 years and its is swampy like. I just started servicing his prop. 2 months ago (He had a service prior) which means the people before me did not cut it also. Sorry for the rant but I want to know what you would do in this situation. By the way, I really don't want to loose this customer. I dont have very many right now.