Customer Referrals

Discussion in 'Lawn Mowing' started by POWER STROKE, Mar 5, 2011.


    POWER STROKE LawnSite Senior Member
    Posts: 300

    How do you handle customer referrals? A free cut, $$$ off a cut,% of a monthly bill? Just wondering who all does this and how you do yours and what worked best for you.

    Thanks in advance for any input or help
  2. twowheelted

    twowheelted LawnSite Member
    Posts: 43

    I give $25 dollars off their next service for a referral that leads to work. It's helped a bit. Mostly I think because it lets my clients know I AM looking for more work. I may revamp it though. I'd like to see what others do.
  3. brucec

    brucec LawnSite Senior Member
    Posts: 469

    I give them a free cut. Most times they will insist that you don't. you would be suprised how many are glad to help you find other customers.
  4. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Posts: 4,771

    $100, but they have to use my services the entire year.

    POWER STROKE LawnSite Senior Member
    Posts: 300

    Thanks guys for your input and help
  6. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Posts: 2,128

    I offer $50 off their invoice if they refer someone who agrees to weekly lawn maintenance and stays with us for at least 5 cuts. In my opinion a referral isn't worth much if they only stick with you for a cut or two and then flake out. I havent ever had someone flake out on a referral after only a couple cuts though.
  7. BINKY1902

    BINKY1902 LawnSite Bronze Member
    from South
    Posts: 1,123

    For referrals I just tell them thank you, and that seems to be enough because they keep new customers coming.
  8. fireman gus

    fireman gus LawnSite Senior Member
    Posts: 517

    This year we are offering a free yard mowing with each referral that signs up for the year. The free cutting will be in a month that has 5 cuttings.

    SNAPPER MAN LawnSite Silver Member
    Posts: 2,443

    I just thank them. You dont have to do anything else because if they were not happy with your services they wouldn't be telling their friends about you.
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