I have a customer that has decided to make bad on his outstanding balance after 5 years of reliable service. Notice of unpaid balance has been sent certified mail and they refuse to accept (sign for it) so it got sent back. Their excuse started in january when they couldnt pay cause they were closing on their second home at a nearby ski resort. Then they claim they were away and paid a little. Then they wanted to make small monthly payments, but they hardly paid that or on time. Now we are reaching the end of my time to make claims so I have decided to go the lien route since their house is on the market. The last time we spoke the excuses were that we provided poor services at overpriced rates. This information is new to me, cause we have always gone above and beyond for this client. Claims are that "there are still leaves on the property" after 4 individually requested cleanups. Also that he "could have gotten some "mexicans" to do it for cheaper". Facts are that he was scheduled for 2 cleanups and the day before each of the early snow storms he demanded that we be there or he was going to get another company to do it. Well he got his 4 cleanups and there were still leaves on the trees in january when there was snow on the ground. So there you go, excuses and a huge PITA. Funny thing is this guy would spend more fighting than his outstanding balance is. So he wont accept his notices, do they still count from the day they are filed with the county? or does he actually have to recieve them? If so what do I do? I do know that I dont have the time to go messing around the court system, and once the lien goes legit his wife will try to get it paid and rid of.