How often do you interact with the customer? Do you check on the customer and see if their needs are being met or do you just give an occasional wave? What do you about talkative customers? "Time is Money" Does anyone call ahead to let their customers know that they are being serviced on that day? If billing monthly, do you leave weekly "Service Statements or Bulletins" to let them you know that you serviced on that day? Do you make suggestions as to the layout of some lawns in order to make the lawn more mower friendly? How often do you try and up-sell (pinestraw/mulch, installs, annuals etc...)?