customer says he paid

Discussion in 'Business Operations' started by Gene $immons, Oct 7, 2003.

  1. leadarrows

    leadarrows LawnSite Senior Member
    from N/A
    Posts: 925

    I use Quick Books on line banking. I can look to see whats been paid or deposited 24/7. I run a check twice a week just as a SOP.
    If you have QB and your not using this feature your missing out on one of the handiest ways to deal with this sort of thing. IMHO
  2. Gene $immons

    Gene $immons LawnSite Bronze Member
    Posts: 1,028


    I was correct and the customer paid me. At first he was certain that I had made a mistake.

    His bill had been the exact same for two billing periods, so I guess he got confused.

    I will be ordering some of the carbon copy deposit slips as well.


  3. KenH

    KenH LawnSite Bronze Member
    from CT
    Posts: 1,622

    Your bank can research past deposits for you and will itemize checks deposited. A customer of mine did the same thing, said they paid when I knew they didnt. I told the customer my bank never credited me for the deposit and asked if the customer could get me the cancelled check to show to the bank. I had my bank do some research on their end, and for 5$, proved the check was never deposited.

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