I went to mow a customer yesterday. I mow her every 10 days. She WAS a sweet little old lady. A quick $30 on my way from one place to another. Well there is some damage on her vinyl siding that she claims I did. She was not home when I mowed that time. She claims to have noticed it 2 days later. She did not call me. She waited to tell me in person 8 days later. First of all, her house is about 15 feet from the road and she does not exactly live in Knots Landing. She is 100 feet from a school and a playground. Kids are all around her street. She says I hit it with the front of my mower. I bring the mower over and show her thats impossible. Then she says I hit it with the side discharge shoot. I show her again impossible. She then says I hit it with my string trimmer. My self and the employee that was with me have more than 15 years exp each. Neither of us have ever hit and shattered siding. I think I would have known as I was the one trimming that week. My insurance agent laughed at me. Said the carrier will ask when it happened, how, who and I honestly dont know. He told me that people will often blame things on insured businesses because their homeowners insurance has a deductable. It could have been a pellet gun, skateboard, or a foot. My problem is that what happens next week when her window is broken or her mailbox gets hit. I dont need the customer or the hassle. She is expecting me to fix it. How should I handle this from a legal point of view. I have no intention of keeping her as a customer or fixing the damage.