We practice all the best parts in customer service. This is a service business and our reputation is everything. We return all calls the same day and answer all questions, including items we do not provide. By directing potential customers to associated companys, or to other selections that meet their need. ie. (we do not mow, give them contacts that do mow.) We have lists of mow guys, landscape guys, snow removal, grade & seed guys and tree removal services that we will email or fax to callers. The lists contain names of companys we know and trust their work ethic. After a life time in the industry I know people remember good deeds an we return the favor. The terms, "not my job and we don't do that" are not accepable. Ps: Those lists are on our letter head and have our services on them as well.