Results of my most recent attempts at getting "customer service" from local and national lawn mower manufacturers, dealers 1. Two seperate requests for information from Toros website. They promise an "8 working hours" response. No reply in the last week. 2. Requested a 2003 Toro brochure in February. Still hasn't arrived. Emailed an online Toro dealer for price on a new 2003. He replied he doesn't know what that model number is, it's not on his sheet. Geez. I don't sell them and I know it. 3. Went by one local Toro dealer. I had to explain the new 2003 changes to him. Turns out the "mower guy" was off that day. Ever hear of cross-training guys? 4. Emailed Hustler AGAIN for a walk-behind brochure. No reply so far. They did send me a nice ZTR brochure though. 5. Emailed two local Hustler dealers for a price or at least contact name on a walk-behind. One gave a curt, short reply after a month's wait with no salutation or closing or even a name in the reply. The other never replied at all. Why put the "ask us" link on the webpage if you don't want emails. 6. There were other failures with other brands, but I'm tired of typing. All I can say is...NO WONDER Exmark outsells all the other brands. I can order parts online from my Exmark dealer, look up part numbers online, and they get back to me with requests and sponsor a forum here also. If they ever come up with a wb that doesn't require squeezing levers(hand problems) I'd buy it at $500 more than the competition.