Customer situation ...

Discussion in 'General Industry Discussions' started by topsites, Feb 4, 2007.

  1. lawnguy001

    lawnguy001 LawnSite Member
    Posts: 77

    "It was a dark and stormy night....." Toppy , I like your posts .. but why in the heck would you send this to anyone ??? It's not a bad novel you're writing , it's a rejection letter !!!!

    Walt
     
  2. 4curbappeal

    4curbappeal LawnSite Senior Member
    Posts: 761

    I agree 100%! While reading your letter, I felt like I was reading a script from "Dawson's Creek"!! Very wordy in my opinion.
     
  3. freddyc

    freddyc LawnSite Senior Member
    Posts: 578

    Sorry but unless you're running for congress I'd tear that up.

    It sounds like someone who doesn't understand large words trying to use them.

    It also doesn't make any sense at all....sorry not trying to insult you, but if you want to send a letter, just get to the point. All that wording is a maze that goes nowhere.

    Try this:

    after we talked I decided not to pursue the work at your property. I appreciate your interest, however I found out that the scope of work involved is not inline with what I thought and I can't quote the job for you as I do not feel I could be competitive with other lawn companies in the area....

    Thank you for your interest,,,, Frankie Valley. :waving:
     
  4. General Landscaping

    General Landscaping LawnSite Senior Member
    Posts: 801

    There is always a price..... just tell 'em what it ispayup
     
  5. topsites

    topsites LawnSite Fanatic
    Posts: 21,653

    I'm working on my pr skills, heh...

    And I ended up using the short version, as recommended.
    I didn't like the letter either, I just didn't know how else to say it.
    But I was NOT about to send an estimate, for more than one reason, but really because I did not want the job.

    And it didn't dawn on me until after I got back home that this was a serious problem waiting to happen.
    But even if it dawns on me at the customer's house, I don't say squat to them because:
    - Most of the time, it does NO good.
    - At least half the time they get argumentative / try to talk you back into it.
    - Sometimes they USE the information I just gave against me or another Lco (furthering themselves, so to speak).
    So that's no good, I much prefer the phone, at least that I can hang up.
    But I really like short letters, there's almost never anything comes of it, I don't hear another word, it's over, and thank you.
    The only question I had was, how do I say this nicely?

    I mean, if you don't know how to say it nicely, what do you do when you run into a potential PITA situation?
    I know you're not supposed to be rude and all that, too.
    But when caught between not knowing how to get out of it and taking a beating, I'll be if I'm taking a loss, I'll do what I must, even if I don't like it.

    Now, it is a matter of building a small repertoire of short sayings that get me out of the tar pits in a nice way.
    And that's what this is all about.
     

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